Deosi Means, IT Specialist

The UPS Store

Apr 2024 – Present

2690 Cobb parkway SE

Associate

Assisted customers with shipping, packaging, and printing needs, ensuring accuracy and quality in service. Provided knowledgeable guidance on shipping options, costs, and package tracking. Processed payments, handled cash transactions, and maintained an organized workspace. Managed store inventory and ensured stock levels were sufficient for daily operations. Built strong customer relationships by providing professional, friendly, and efficient service. Handled customer inquiries and resolved issues to maintain satisfaction and loyalty. Collaborated with team members to meet store performance goals in a fast-paced setting.

Lockheed Martin INC

Sep 2023 – May 2024

Marietta, Georgia

Cybersecurity Infrastructure Engineer Intern.

• Worked with Linux and Windows systems. • Installed and updated BIOS on new devices. • Installed data diodes to facilitate secure data transfers. • Installed and maintained domain controllers, hard drives, servers, and password managers. • Troubleshot and resolved technical issues • Documenting processes

GG4L

Jun 2022 – Aug 2022

Remote

School Passport Administrator Intern

• Handled administrative tasks and supported team meetings. • Gained insight into the daily responsibilities of a School Passport Administrator.

Deosi Means

IT Specialist

Skills

Languages