For over a decade, I have worked on behalf of Veterans and their dependents to ensure they are receiving benefits they are entitled to. I have managed up to 200 employees at a time. I have managed workflow, troubleshot IT issues, and ensured all compliances with HR including ADA and EEOC. I love people and am the most comfortable when making new and lasting relationships.
Experience
Department of Veterans Affairs
Oct 2021 – Jun 2025
St Louis
Coach/Supervisor
• Promoted to Coach (Supervisor) and assigned a team of 20 employees.
• Conduct coaching sessions (appraisals/evaluations) and training for each employee.
• Advise management on team operations, performance, and workload.
• Liaise with Labor and Employee Relations (LER) and Human Resources (HR).
• Review, reconcile, and approve time cards, including overtime.
• Complete, submit, and track FMLA requests and usage.
• Provide oversight for higher-level inquiries and claims adjudication.
• Answer daily tasks from the director’s office.
• Troubleshoot employee IT issues.
• Assist the Post team with workflow to ensure Veterans receive timely benefits.
• Volunteer for outreach events to assist Veterans.
• Liaise with government and non-government agencies, including Veterans Service Organizations (VSO).
• Schedule interviews and assist with hiring panels.
• Ensure team quality and timeliness of claims meet performance goals.
Disabled American Veterans
Feb 2013 – Oct 2021
St Louis, Seattle, and Salt Lake City
National Service Officer Supervisor
• Provided support to the Appeals Completion Team, completing over 36,000 briefs.
• Appointed as Department of Missouri DAV Judge Advocate.
• Conducted virtual itinerate coverages for multiple offices.
• Volunteered and provided feedback for the Case Management System.
• Inducted into the DAV Hall of Fame for membership recruitment.
• Completed over 35,000 award actions and 3,000 interviews.
• Conducted yearly training for employees and volunteers.
• Managed an office of 10 employees, implementing task-based management.
• Appointed as Benefits Protection Team Leader.
• Volunteered and helped implement ID.me project.
• Reviewed employee evaluations and recommended promotions/terminations.
• Conducted 2,342 hours of On-the-Job Training (OJT).
• Increased office call response by 75%.
• Acted as National Area Supervisor for multiple offices.
• Demonstrated expertise in claims processing.
• Communicated with government and non-government agencies.
• Conducted weekly training on laws and anatomy.
• Evaluated evidence and provided advice to clients.
• Gained extensive knowledge of the M21 and VBA decision process.
• Audited incoming funds and reconciled ledgers.
• Directed, planned, and assigned work priorities.
• Abided by local and Federal SOPs.
• Conducted BVA Hearings and VBA pre-determination hearings.
• Provided arguments and determinations in a courtroom setting.
• Approved/edited time sheets, approved/denied leave requests, conducted disciplinary actions.
• Volunteered as a Congressional liaison for DAV.
