I’m a quick learner who immediately adapts well to change. I’m not afraid of a challenge, in fact I welcome challenges as some of my best work was accomplished under extreme pressure. I have a keen attention to detail and my ability to change a negative situation into a positive outcome is something that I pride myself in. In my professional and private life, I enjoy solving problems. I am almost always able to move mountains to get the results that I need and make miracles happen.
Experience
Pella Windows
Aug 2021 – Aug 2024
Brooklyn Park Mn
Service Advisor/Warehouse Lead/Delivery driver
I was promoted three different times. I worked as a warehouse associate after a couple months of working. I was promoted to a warehouse lead, a year later I was promoted to a service advisor. However, our company desperately needed help In our warehouse and asked me if I could take on a delivery driving position As I have a CDL. Duties included: Operated delivery trucks across designated routes, ensuring timely distribution of products and conducting
thorough vehicle inspections to maintain safety compliance.
• Collaborated with the logistics team to optimize delivery schedules, enhancing route efficiency and reducing fuel
consumption.
• Managed delivery routes for multiple drivers as Shift Lead, improving operational efficiency and overseeing
seamless coordination between clients and the delivery team.
• Maintained accurate delivery documentation and fostered strong client relationships through exceptional customer
service and effective handling of inquiries.
Amazon-Amazon
Dec 2020 – Jul 2021
Shakopee
Warehouse Associate
• Received and inspected incoming materials to ensure conformity with order sheets, verifying quantity and quality
for each item.
• Examined shipments and rejected damaged goods to maintain inventory standards.
• Contributed to maintaining a safe and healthy work environment to support workforce productivity.
Prime Inc
Oct 2018 – Jul 2020
Salt Lake City Utah
CDL Driver
• Delivered freight consistently within established time frames, ensuring reliable and timely service.
• Applied expertise in load balancing and axle adjustment to comply with regulatory requirements, enhancing safety
and efficiency.
• Managed comprehensive documentation for border crossings, IFTA fueling, and logbooks, maintaining accuracy
and compliance with industry standards.
Asurion
Jul 2015 – Sep 2018
Las Vegas NV
Remote Technical Support Representative
• Resolved technical issues related to cellular network connections and Wi-Fi, enhancing customer satisfaction and
reducing downtime.
• Processed warranty replacements and managed the creation of shipping labels, ensuring efficient and timely
product exchanges.
• Facilitated the setup of service subscriptions and product orders, contributing to increased sales through effective
upselling techniques.
Sitel
Mar 2013 – Jul 2015
Las Vegas NV
Customer Service Representative/Tech Support
• Provided exceptional customer service and technical support by resolving inquiries and troubleshooting issues,
ensuring customer satisfaction and maintaining a high level of service quality