-Bilingual/fluent in spanish
-Interested in Information Technology and Cyber security as a career.
-CompTIA Security+ certified
-IT Specialist certified
-GIAC certified
-In my spare time, I like video games, nature and exercise.
Experience
Best Buy
Dec 2024 – Present
Consultation Agent- Geek squad
Before my time as an official consultation agent, I was a sales advisor at the same location for almost a year. Both jobs required me to become familiar with all types of technology and how they work. My current job as a consultation agent is to provide quality care to our clients and help then troubleshoot their technology issues. We work as a team to check in devices, get them repaired or give the correct service, then notify the client for pickup in a timely manner. It's my responsibility to ensure every client has the best experience possible and things run smoothly, and to ensure that their personal data is secure. I often see devices that have been infected with malicious software, people looking for help managing their data and files, and other issues both hardware and software.
