I excel in maintaining high levels of accuracy and efficiency in data management. I have experience in identifying and rectifying data discrepancies, optimizing workflows, and implementing effective data entry strategies. Having proficiency with Microsoft Office Suite, Google Suite, and various data management systems. I'm able to swiftly adapt to new software and thoroughly communicate with consumers, team members, and management.
Experience
A1FED - FEMA
Apr 2022 – Sep 2023
Remote
Data Analyst
Identified and corrected data entry errors, preventing duplication and degradation, saving valuable time and resources.
Managed multiple data sets simultaneously while ensuring all entries were completed accurately and within the deadline, boosting overall team productivity by 20%.
Collaborated with team members to transform weekly records using FAC-TRAX and Excel, increasing data accuracy and efficiency by 40%.
Validated and cleaned hazard mitigation and insurance data, reducing discrepancies by 93%, and ensured strict adherence to data confidentiality policies.
Werner Co
May 2021 – Oct 2021
Remote
Customer Care Representative
Researched and corrected data discrepancies using Oracle’s JD Edwards system, reducing data quality issues by 12%.
Handled a high volume of customer inquiries across various channels, maintaining a consistent response time and high satisfaction levels.
Managed end-to-end customer interactions, achieving a 90% resolution rate of inquiries and service requests with a focus on efficiency and client satisfaction.
Implemented a customer engagement strategy that decreased order-related issues by 10% and increased customer satisfaction by 25%.
Unique Flavas Bakery
Jun 2019 – Mar 2021
General Manager
Sustained 95% data accuracy through precise order and inventory data entry, contributing to reliable and error-free information.
Maintained record-keeping of customer information with a 98% accuracy rate, reducing data discrepancies.
Optimized order processing productivity through the implementation of digital tools, resulting in a 30% increase in efficiency.
Developed and executed advertising and marketing strategies, attracting a new customer base and contributing to a 20% increase in sales.
Wells Fargo
Aug 2016 – Sep 2018
Customer Success Representative
Leveraged Salesforce to achieve an 18% reduction in handling time per customer interaction, enhancing efficiency and responsiveness.
Processed transactions and resolved account inquiries with a 96% accuracy rate, significantly enhancing data integrity.
Adhered to security procedures, verifying identities with 100% accuracy, and kept customers informed about updates on account activities.
Elevated customer satisfaction scores by 15% through comprehensive support and effective resolution of account issues.
