Destiny Idiaghe

Professional Customer Service Representative

Message

Intro

Lagos, Nigeria

Studied Customer Service at Allison Academy

Studied Public Administration at Ambrose Alli University

Consumer Services

Joined May 21, 2023

Skills

Languages

English

Advanced

About

I am reaching out to express my interest in the remote Customer Service Representative position in your company. I believe my skills and qualifications make me an ideal candidate for this position. With 1 year experience in customer service, I have honed my ability to work independently, manage my time effectively, and maintain open and clear communication with team members. I am highly adaptable and thrive in remote environments, as I am comfortable utilizing various communication tools such as Inbound and outbound calls, Zoom, Slack, Email and Zendesk to collaborate seamlessly with others. I am self-disciplined and I meet deadlines and deliver quality results. In addition to my technical skills, I am a proactive and creative problem solver. I enjoy initiative, identifying areas of improvement, and providing innovative solutions. I strongly believe in maintaining a positive and collaborative environment. I would appreciate the opportunity to discuss how I can contribute to your team and assist in achieving its goals. Thank you for considering my application. I look forward to the possibility of working with you remotely.

Experience

Global Homes Enterprise

Jul 2021 – Oct 2022

Benin city , Edo state , Nigeria.

Customer Service Representative

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts. Responded to telephone inquiries and complaints following standard operating procedures. Maintained knowledge of company products to provide helpful suggestions and recommendations customers. Followed up with customers regarding product functionality and overall satisfaction.

Blenco

Jan 2020 – May 2021

Benin city

Sales Assistant

Explained and desmontrated product features, focusing on customer comfort level and retention. Assisted customers with items returns and payment refunds.

Education

Allison Academy

Jan 2023 – May 2023

Diploma , Customer Service

Ambrose Alli University

Jan 2016 – Nov 2019

Bachelor of Science, Public Administration