Diana Chirilă, Marketing Operations / Marketing Project Managing / Digital Media

About

With experience spanning Project Management, Technical Support, and Social Media/Digital Marketing, I thrive on being a versatile, fast learner, a logical thinker, and a creative problem-solver. My journey through these diverse fields has nurtured adaptability and an unquenchable curiosity. I enjoy the challenges of coordinating teams, optimizing resources, and ensuring project success. As a marketing enthusiast with a penchant for technology, I find that project management allows me to blend the art of creative thinking with the precision of technical execution.

Experience

Oct 2022 – Present

Bucharest

Marketing Project Manager

Planning and executing marketing initiatives, collaborating with cross-functional teams and stakeholders, ensuring high-quality project delivery, and fostering a culture of collaboration and data-driven decision-making. Additionally, communicating with the Eloqua Marketing Automation developers for the creation of landing pages, emails, forms, and other assets for campaigns. My key responsabilities: • Project planning and execution • Team leadership and cross-functional collaboration • Quality assurance and adherence to the company's privacy guidelines and general guidelines • Proficient communication and management with the stakeholders • Collaboration with developers for web assets • Data analysis, reporting, and continuous improvement • Actively involving in the process of enhancing the performance of the campaigns

LiveTickets

Jun 2021 – Aug 2022

Bucharest

Operations Manager

Within my position, I had multiple responsabilities tied to the operational field, as well as to the sales, social media, PR, marketing and accounting fields, as they follow: • I actively analyzed the brand positioning in the event ticketing field and client insights. • Helped shaping and communicating the vision and mission. • Reported website bugs and suggested new features for both the public website and the admin platform to ensure the best experience for the clients (event organizers) and for the customers too. • Have been selling the ticketing service using solid arguments to prospective clients, as well as maintaining positive business relationships to ensure future collaborations. • Offered support for clients regarding operational, legal and technical matters. • Created custom social media style guide and a consistent posting schedule for Facebook & Instagram pages. • Created SMM Packages according to the client's needs and goals. • Covered the customer support tasks, via email and chat, reaching the company's KPIs and targets. • Tracked payments to internal and external stakeholders. • Collected and prepared documents and monthly invoices from and for clients.

Harmonica Foods

Feb 2022 – May 2022

Remote

Freelance - Social Media Manager

• Developed the social media channels - Instagram & Facebook - for the Romanian audience by creating and scheduling posts according to the client's needs and wants, as well as adding my personal creative touch to the posts, for the purpose of increasing the online reach. • Used and researched the appropiate hashtags for the organic food industry. • Handpicked, requested and created suitable media content for the posts. • Translated copies from English and sometimes from Bulgarian. • Planned and developed social media campaigns after defining the KPIs for each month. • Came up with strategies to engage more followers - giveaways, collaborations with local influencers, creating a constant schedule for posting and a solid brand identity by keeping a familiar content style. • Created monthly reports using the rightful statistics and results.

Playtika

Oct 2021 – Apr 2022

Bucharest

Backoffice CS

• Managed and the backoffice system tools for the Caesars Casino online game powered by Playtika. • Offered support for the VIP players via chat and emails, reaching the company's KPIs and targets. • Actively spotted and reported the in-game bugs and offered feedback for the new game features, which were launched weekly, for the purpose of giving the best experience that a player could get.

Stefanini group

Mar 2021 – Oct 2021

Bucharest

Information Technology Help Desk

• Remotely connected to Linde's employers' workstations that were dealing with IT issues such as password resets, mapping shared folders and servers, Microsoft Office 365 matters, connectivity and network issues. • Communicated with the clients via chat, email and phone. • Used software and tools such as Active Directory, Windows Powershell, the SAP Portal, Command Prompt.

Sykes

Oct 2019 – Apr 2020

Cluj-Napoca

Technical Support Specialist

• Have been a specialist support costumer for Panasonic - North America client. • Had the role of providing technical support to clients from USA and Canada for their electronic products, as well as mastering the internal procedures regarding the warranties and in-service delivery. • Worked daily with Salesforce.

Education

Babes-Bolyai University

Sep 2018 – Sep 2021

Digital Media

Diana Chirilă

Marketing Operations / Marketing Project Managing / Digital Media

Skills

Languages