Diana Heredia-Maldonado

About

With my extremely data-oriented mentality, strong analytical skills, and integrity, I believe that I can be an asset in a team. The skills that I can contribute are dedication, eagerness to learn, communication skills, positive work ethic, and problem-solving skills.

Experience

Allied Universal

May 2021 – Present

South Carolina

Intelligence Analyst

PERFORM THREAT MONITORING AND ANALYSIS for Threat Analysis & Crisis Services team on behalf of Google. Monitor, track, and analyze incoming alerts that have the potential to or are impacting corporate assets, operations, or personnel. These defined threats include incidents of fire, medical emergencies, bomb threats, flooding, hazardous materials, inclement weather, workplace violence, and other security-related incidents or conditions The alert monitoring, and analysis is based on a Trigger Matrix. Watch officers then report intelligence gathered on the potential threat. CONDUCT NECESSARY RESEARCH when executing regional threat monitoring within the defined parameters to become better aware of the threat, source of intelligence, and for intelligence reports. Research is conducted on dependable platforms and websites to incur the most accurate information using OSINT skills. Research is also used to quickly verify real-time events and to write accurate and concise reports of the threat to be distributed to pertinent stakeholders within defined time parameters. DEVELOP WRITTEN INTELLIGENCE PRODUCTS as well as participate in the preparation of reports to ensure substantive accuracy with global incidents and events; edit and provide quality control of written products. Ability to brief counterparts and leaders on those products, answer detailed questions, and provide supporting information. Depending on the incident, support crisis communications process is provided as events dictate. WORK CLOSELY WITH LEADERS, REGIONAL SOCs, AND OTHER REGIONS for briefings, gathering of information, vetting, and review of intelligence for distribution of reports. Able to work collaboratively within a team and willing to learn what is necessary for the betterment of the team and the client. Have keen awareness of the urgency needed and the types of events that are important to the client.

Faith Christian School

Nov 2018 – May 2020

South Carolina

Spanish Teacher

DEVELOPED WEEKLY lesson plans, quizzes, and exams to teach Spanish grammar, dialogue, and vocabulary. Taught over 280 individuals and made sure to incorporate stimulating and rigorous learning methods throughout each class. Petitioned upper leadership to change curriculum due to insufficient language fluency and lack of college preparation. Upon new curriculum approval and implementation, students were able to better retain information which directly caused scores to increase by 20%. Instructed individuals in Spanish history, geography, and cultural practices as well as implemented twelve projects per year for High School students to finalize graduating requirements. MANAGED CLASSROOM DYNAMICS by creating a positive and safe atmosphere for open communication through assigning group activities, which promoted teamwork, organization, and planning proficiency. Maintained student's focus and academic productivity during instruction by assigning challenging criteria with set expectations that often brought about reward. Set the example with a mindset to keep a positive attitude and an eagerness to learn and teach which created a more conducive learning environment and boosted morale. Continually observed students’ overall performance and advised on how to develop study skills and techniques to help improve their academic performance. COUNSELED INDIVIDUALS on behavior, bullying, disrespect, and issues with performance. Learned students learning patterns and personalities, then provided help accordingly by establishing individual goals for students to grow and excel in weak areas. Made parents aware of academic performance to keep all three parties on the same page with advancement as the ultimate goal. Used Renweb software to communicate student progression, report cards, and analyzed student’s performance.

Domestic Violence Advocacy Center

Nov 2005 – Sep 2007

Delaware

Victim Advocate

DOCUMENT PROCESSOR of emergent and routine Protection from Abuse legal documents for over 60 clients within Kent County Family Court. Handled sensitive information while completing claimant’s reports for requests of protective court orders. Followed protocol in assisted clients with gathering required document information. Routed paperwork through appropriate channels. Photographed and reported victim’s injuries to proper authorities and assessed individuals that experienced trauma. Recorded any client contact in appropriate files. CONDUCTED REFERRAL COUNSELING with clients to provide available services and assistance. Provided approved client information to agencies such as other victim advocates, shelters, attorneys, and social service centers. Provided a safe and welcoming environment for victims by making sure all needs were met within policy and remained available for practical, moral, and emotional support. Recommended PRO BONO attorneys who would assist in creating safety plans in avoiding the offender in various situations. MAINTAINED BUSINESS DOCUMENTS, created a file plan to maintain accountability of all manual records in the office. Implemented records maintenance, use, and disposition policies and procedures. Trained office personnel on each individual’s responsibility for filing requirements, ensured eligible records were promptly and properly prepared to retire or transfer at the end of 3 years. LEAD TRANSLATOR for Spanish clients in document completion and court hearings. Ensured all agency informative pamphlets, booklets, and safety plans were available in Spanish. Point of contact for all translating phone calls and coordinated with other agencies for Spanish-speaking clients. Managed translating requests for mediation sessions between clients and offenders.

HOPE OF CHILDREN AND WOMEN VICTIMS OF VIOLENCE

Aug 2001 – May 2003

Florida

Family Services Counselor

RECEIVED CASE FILES and analyzed findings for 30+ child dependency incidents at a time to determine appropriate case plan contingencies for parents to comply with. Contingencies included random drug screening, parenting classes, individual counseling, visitation schedules, and safe home inspections. Ensured all plans were in compliance with state laws and regulations. Located temporary home placement for children after being deemed unsafe by State Child Services. Upon 12-month mark of open case, initiated determination for onward movement which could have resulted in long term relative care, initiation of termination of parental rights, or reunification. PERFORMED INTERVIEWS with approved child placement guardians at least once a month. Gathered information on the child’s behavioral, academic, and physical status to ensure safety. Received requests for placement changes as well as child necessities and facilitated various needs. Met with displaced children to evaluate the child’s wellbeing as well as met with teachers for additional information. Consulted with medical providers to ensure mental health, birth defects, illnesses, and development were improving. Conducted monthly interviews with parents to encourage compliance and give child updates. Completed joint interviews with child protective investigators and law enforcement officials to mitigate further allegations. Complied post-interview and investigation evidence together to include in court report for brief to judge on case progression. FORMULATED COURT REPORTS for all assigned dependency cases to update its progress to the judge during scheduled court hearings. Incorporated all evidence such as medical reports, arrests, criminal activity, interview findings, and parent’s compliance with case plans in a court report. Dutifully testified to admit additional hearing information and provided a professional recommendation for case decisions that benefited the child’s well-being.

Education

Liberty University

May 2021 – Present

Master in Science, Criminal Justice

Liberty University

May 2020 – May 2021

Master in Science, National Security with Homeland Security emphasis

Florida Gulf Coast University

Aug 1998 – Aug 2001

Bachelor in Science, Human Services

Diana Heredia-Maldonado

Languages