Diana Palacios

International business technician

Message

Intro

Palmira, Colombia

Studied International bussines management at Intenalco Valle

Joined April 17, 2021

Skills

Languages

English

Fluent

Portuguese

Intermediate

About

Committed to my responsibilities, with the ability to work as a team and following the procedures required for the efficient and effective development of each function. With knowledge and experience in the commercial, social area, formulation of cultural, environmental and productive projects also in the area of education. With extensive experience in internationalization processes, formulation and coordination of plans, programs and international cooperation projects, with work experience in customer service, organization of business portfolios and relationships with companies and private sector entities to attract investment as well as experience in training through conferences, master classes, virtual education related to international relations, leadership and organizational strengthening. Expert in having direct and professional communication with potential clients, with assertive communication skills along with high level of English.

Experience

Sipi Asset Recovery

Sep 2021 – Jan 2022

Remote

Administrative Assistant

Responsible for Customer service, administrative task, CRM management, coordination of recollection and onsite work process, activities scheduling, agenda management

Teleperformance

Nov 2020 – Mar 2021

Remote

Customer Service Representative

Responsible for Customer service and sales for an American company, with a presence in the 51 American states, advising clients on billing, payments, upgrades, service improvements.

Education

Intenalco Valle

Feb 2014 – Dec 2016

International Business Technician, International bussines management