As I pursue higher education , I am transitioning into remote work to accommodate a more flexible schedule and place the supports both my academic goals and professional growth. with over five years of experience in customer service, leadership, and operational management at H&M's flagship location. I bring strong communication skills, a solution-oriented mindset, and a proven ability to connect with clients in a clear and empathetic manner. I am excited to apply these skills in a remote setting, where I can continue delivering excellent service while balancing the demand of continued education.
Experience
H&M
Sep 2011 – Aug 2024
Century City
Department Manager
As a Department Manger at H&M's Century City flagship location, I was responsible for leading the Ladies department which accounted for 30% share of business of a 14M store volume. I managed a team of various roles with a minimum of 50 staff members in low sales season and 80 staff members in peak sales season. I was responsible for the financial performance of the Ladies department specifically, and part of a collaborative team of five Department Managers responsible or an overall store financial performance.
