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Diana Waters

Accounts Payable/Administrative Assistant

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Intro
Negaunee, MI, United States
Joined September 6, 2022

Skills

About
Dedicated professional with key strengths in planning, problem solving, and customer relations. Working 30 years in various university departments have developed proficiencies in accounts payable/receivable processes, general bookkeeping, financial reconciliations, and office administration. Possesses a natural ability for numerical accuracy with technical proficiencies in MS Office, Quicken, Cognos, SAP-Concur, ERP-Banner, and Google Suite.
Experience
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SYKES Enterprises
Dec 2020 – Aug 2021
Remote
Tier 1 Customer Service Agent
• Delivered quick, friendly, and knowledgeable service for routine questions and service complaints • Answered 30-60 daily phone calls in order to efficiently resolve prepaid debit card customer issues • Kept track of requests, problems, and solutions by documenting conversations with customers • Maintained a calm, friendly demeanor with upset customers to de-escalate stressful situations • Asked probing questions to determine service needs and accurately input information into electronic system • Dutifully follows escalation protocols as needed
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Northern Michigan University
May 2012 – Sep 2019
Marquette, MI
Principal Secretary
• Coordinated campus visit and orientation presentations • Expanded use of audio-visual equipment to assist students with course registration • Implemented welcome procedures for prospective student visits • Advised students on course scheduling • Streamlined process for semester course scheduling • Generated 10-15 faculty contracts each semester • Coordinated faculty searches, agency visits for recruiting purposes, and quarterly meetings for Michigan Infragard and Upper Peninsula Human Trafficking Task Force • Reconciled $350,000 department budget • Oversaw department calendar and email • Administered social media accounts
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Dream Builders
Jul 2006 – Oct 2013
Negaunee, MI
Secretary/Bookkeeper
• Generated estimates and invoices using Quickbooks • Implemented accounting practices using Quickbooks • Developed office filing system • Produced financial data and payroll information for CPA
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Northern Michigan University
Nov 2007 – May 2012
Marquette, MI
Accounting/Transportation Coordinator
• Coordinated university motor pool consisting of 15 vehicles and 2 busses • Administered university fuel system including tank maintenance and billing • Streamlined procedures for vehicle cleaning and maintenance • Converted manual reservation and billing system to an automated system • Initiated an analysis of vehicle usage and financial information to determine cost effectiveness of motor pool resulting in over a $150,000 expense reduction which resulted in the elimination of the position
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Northern Michigan University
Nov 1996 – Nov 2007
Marquette, MI
Accounts Payable Representative/Cashier
• Processed payments to the university for tuition, room and board, and miscellaneous deposits • Oversaw cash vault • Verified and deposited change funds for food service areas and bookstore • Prepared daily bank deposits • Processed vendor payments by monitoring discount opportunities, scheduling and preparing checks, and resolving purchase order, contract, invoice, or payment discrepancies and documentation • Reconciled work by verifying entries and comparing them to system reports • Verified and processed expense reimbursements ensuring that they complied with university policies and procedures
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