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Diana-Cristina Stan

Customer support representative

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Intro
Bucharest, Romania
Customer support/ KYC agent at Monzo
Studied Finance and Banks at Hyperion College
Consumer Services
Joined September 11, 2022

Skills

Languages

English
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Fluent
Romanian
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Native or Bilingual
About
Hello, my name is Diana and I am a great customer support representative, dedicated to provide quality care for ultimate customers satisfaction. I am very interested in helping people, always wanting to know more, to learn more and be informed. I love forging sustainable relationships with people, even customers, yes, I do work in customer service and carrying for others is an important aspect of my life. Dedicated to identify customers needs and deliver effective solutions to all issues. Excellent time management skills combined with multi tasking skills. The most rewarding part of my job is when I know I put a smile on my colleagues/customers faces and made their day a little better. Bilingual, hardworking and ready to joint my next team and start a new adventure!
Experience
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Monzo
Mar 2022 – Present
Bucharest
Customer support/ KYC agent
Working night shifts, assisting customers with their bank issues and request, also make sure the documents that are sent are valid and not manipulated.
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Stellar Development
Jun 2021 – Feb 2022
Bucharest
Customer support agent
-respond to a high volume of chats and emails in a timely and accurate way -follow up with customers to make sure their technical issues were resolved -flexibility to different customers and issues -suggest, promote and guide customers to use our services -use the system to find answers and products -cooperate with other departments
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CGS
Jan 2020 – May 2021
Bucharest
Customer support agent
-manage large amount of phone calls -identify and asses customers needs to achieve satisfaction -build sustainable relationships and trust with customer through interactive and open conversation -provide accurate, valid and complete informations using the right method/tool -place and cancel orders -inform customers about offers and promotions
Education
User avatar
Hyperion College
Oct 2016 – Oct 2018
Finance and Banks
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