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Diego Carvajal

Data Analyst (Entry / Junior)

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Intro
Turbaco, Colombia
Joined April 16, 2026

Skills

Languages

English
-
Intermediate
About
Production Engineer with 6+ years of experience in operational data analysis, demand forecasting, and capacity optimization in high-demand environments. Skilled in transforming data from multiple sources into actionable insights for decision making. Experience in integrating and structuring data to build forecasting models, automate reporting processes, and develop dashboards focused on business intelligence. Strong background in performance analysis, KPI design, and data visualization to improve operational efficiency and customer experience. Interested in continuing to grow in data analytics, improving skills in data analysis, automation, and business intelligence.
Experience
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BRM
Oct 2022 – Jan 2026
Medellin
Planning Lead
Responsibilities: • Analyzed historical demand data to build forecasting and capacity planning models • Developed operational projection models for workforce planning • Designed and tracked strategic KPIs to monitor operational performance • Integrated and analyzed data from multiple sources • Collaborated with operations and finance teams to optimize capacity, productivity, and SLA compliance Achievements: • Recognized as GUIAS Q4 for leadership and contribution to operational results • Contributed to the implementation of a workforce optimization tool for scheduling, traffic forecasting, and staffing efficiency
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BRM
Oct 2021 – Oct 2022
Medellin
Shift Manager
Responsibilities: • Monitored and analyzed real-time operational metrics • Made data-driven decisions to ensure SLA compliance and productivity • Evaluated performance to implement corrective and preventive actions • Managed operational capacity based on demand forecasts
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BRM
Oct 2020 – Jan 2022
Medellin
Workforce Analyst Real Time
Responsibilities • Analyzed real-time operational data • Generated alerts based on performance indicators • Managed databases for operational reporting Achievements: • Developed real-time KPI models for new services • Promoted to Workforce Analyst – Planning
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BRM
Jan 2021 – Oct 2021
Medellin
Workforce Analyst Planning
Responsibilities: • Analyzed operational capacity and resource allocation • Built demand forecasts and workforce schedules • Developed reports and performance indicators Achievements: • Automated workforce scheduling process using data-driven models • Built capacity planning models for live and non-live services • Promoted to Shift Manager
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Periodico El Colombiano
Apr 2017 – Jun 2020
Medellin
Quality Analyst
Responsibilities • Performed data analysis and statistical process control • Designed and monitored quality indicators • Evaluated operational improvement projects • Managed customer requests (PQRS) and improvement tracking Achievements • Led a print quality project recognized by the International Color Quality Club 2018 • Implemented 5S methodology in the production plant
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