My name is Diego Sotomayor and I’m a remote operations and customer support professional based in Ecuador. Over the last two years, I’ve worked with a U.S.-based speed dating company, where I started in customer service and grew into a senior operations role. I’ve handled everything from live event coordination and support tickets to onboarding new team members, auditing performance, and contributing to marketing and web tasks.
What I enjoy most is bringing structure to fast-paced environments—solving problems quickly, supporting my team, and making sure the customer experience is smooth and reliable. I’m self-motivated, detail-oriented, and always looking to improve systems and communication. I'm now looking to grow in a remote-first company where I can keep learning and take on new challenges.
Experience
Shuffle Dating LLC
Apr 2023 – Present
United States
Senior Operator
I managed live event logistics, provided real-time customer support, trained new team members, and oversaw operator performance. I also contributed to marketing tasks, coordinated with venues, and supported website updates and internal process improvements in a fully remote environment.
