Experienced Administrative and Operations Professional with over 11 years in customer support, client services, and business operations. Skilled in streamlining processes, managing client queries, coordinating projects, and supporting cross-functional teams with precision and efficiency. Proficient in CRM systems, Microsoft Office, and confidential data handling. I thrive in roles that combine organisation, communication, and collaboration, and I am ready to add value in administrative, client support, and operations-focused positions.
Experience
Stodels
Jan 2024 – Present
Support Service Administrator
• Oversee daily operational functions, ensuring smooth administrative
processes.
• Conduct recruitment, onboarding, and HR-related functions.
• Manage case escalations and ensure prompt resolution of customer
complaints.
• Ensure compliance with company policies and industry regulations.
• Provide administrative support, including data management and financial
administration.
• Coordinate financial reports, budgets, and stakeholder submissions,
supporting cross-departmental teams.
• Maintain accurate records, facilitate internal audits, and ensure governance
compliance.
• Collaborate with various departments to enhance operational efficiency.
Moyo Fine Arts
Nov 2021 – Dec 2023
Retail Manager
• Managed retail and wholesale operations, overseeing product buying and
supply chain.
• Supervised store administration, visual merchandising, and sales
performance.
• Financial tracking and reporting.
• Handled HR administration, ensuring compliance with labor laws and
company policies.
• Led a team, providing guidance and ensuring adherence to operational
standards.
Interflora
Aug 2018 – Nov 2021
Administrator
• Maintained accurate records, files, and operational reports.
• Provided office support, managing correspondence, inventory, and
document processing.
• Manage supplier relationships and coordinate local procurement of
stock, ensuring timely delivery and compliance.
• Assisted in financial transactions and bookkeeping.
• Ensured customer queries were addressed efficiently, improving
service satisfaction, for customers in the UK, Netherlands, Germany and many more.
