I recall working in a fast-paced customer service environment where we handled a high volume of customer inquiries and issues. I made sure to thoroughly understand our SOPs, product knowledge, and systems. This foundation enabled me to respond swiftly and accurately in high-pressure situations. I prioritized tasks effectively, focusing on urgent issues while managing my time efficiently to meet productivity targets.
Throughout my career, I've had success in exceeding sales targets. I'm confident that my expertise and passion for sales make me an ideal fit for this role.
Experience
Sutherland
Nov 2018 – Present
Davao City, Philippines
Associate
Customer service representative for technical, billing, and sales concerns. Promote products and services such as Phones, TVs, Internet, Home Phones, and antivirus.
I never failed in sales and customer service metrics since I always offer the product’s value and show willingness to help the customers, and I don’t believe that there’s a dead end to helping them. There’s always an alternative way.
