Results-driven Account Representative with over 10years of proven success in driving revenue growth and client satisfaction within Tech Industries. Adept at managing high profile accounts for renowned brands and consistently exceeding sales targets by leveraging technical expertise in IT products. I bring a track record of optimizing client operations and delivering tailored solutions to enhance overall business performance
Experience
CGI
Jul 2023 – Feb 2024
Canada
Client Service Representative
● Provide first level client service and problem resolution regarding the enrolment, registration and user set-up for client systems.
● Resolved customer inquiries with empathy and urgency, resulting in a 95% customer satisfaction rate and a 20% decrease in average response time.
● Managed escalations for customer emergencies, collaborating with Support leadership to successfully resolve issues, leading to a 10% increase in CSAT scores.
