Dominic Ogwudu, Appointment Setter | Sales Representative

About

With over four years of dedicated BPO experience, I've developed a diverse skill set, excelling in both inbound and outbound call management and email management. My exceptional communication, efficient task organization, and commitment to outstanding customer service define my approach. I skillfully blend technical and soft skills to navigate complexities, driven by goals and a strong work ethic, earning client trust.

Experience

Calltend Inc

Oct 2023 – Nov 2023

Los Angeles

Appointment Setter

*Proactively generated leads using Ytel dialer, effectively communicating with prospects to schedule appointments. *Orchestrated the appointment-setting process, optimizing resources and ensuring efficiency. *Maintained detailed records of customer interactions, sales, and account information within the CRM system. *Applied persuasive communication skills to effectively sell real estate services over the phone. *Collaborated closely with the sales team to devise and optimize appointment-setting strategies.

The VA Group

Jan 2023 – Aug 2023

Las Vegas, Nevada, USA

Appointment Setter

Performed inbound and outbound calls, emails, and SMS in order to generate leads and follow up on existing customers. Maintained records of contacts, accounts, and orders. Recorded detailed information about customer interactions, sales, and account information in the CRM system. Employed persuasive communication skills when selling products or services over the phone.

Citizens Disability

Dec 2020 – Nov 2021

Massachusetts, USA

Customer Support Rep

*Handled phone calls, live chat sessions, tickets, and emails to ensure that all inquiries were addressed promptly and professionally. *Prepared and maintained FAQs, improving customer care notes and support documentation. *Leveraged advanced CRM software tools like Salesforce for efficient tracking of customer interactions. *Provided stellar customer support to a diverse user base, ensuring high levels of satisfaction. *Identified and reported frequent issues, contributing to ongoing product improvement efforts.

Citizens Disability

Aug 2019 – Dec 2020

Massachusetts, USA

Sales Representative

*Performed inbound/outbound calls to generate leads and follow up on existing customers. *Qualified potential leads for disability claims. *Recorded detailed information about customer interactions, sales, and account information in the CRM system. *Employed persuasive communication and interpersonal skills to sell the company's services over the phone. *Attended meetings to discuss strategies and performance requirements. *Met and surpassed the set target.

Education

Houdegbe North American University

Mar 2009 – Mar 2014

LLB, Law

Dominic Ogwudu

Appointment Setter | Sales Representative

Skills