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Dominique Cullen

Office Manager and People Operations specialist for over 7 years.

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Intro
New York, United States
Studied Psychology at Pace University
Executive Office
Joined February 18, 2025

Skills

Languages

English
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Native or Bilingual
French
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Intermediate
About
Dynamic and results-driven healthcare administrator with over six years of supervisory and administrative experience in healthcare and human services settings. Proven ability to oversee daily operations, implement policies and procedures, and ensure compliance with federal, state, and local regulations. Skilled in recruiting, training, and retaining high-quality employees while managing payroll, billing, and financial oversight. Adept at fostering community engagement, inter-agency collaboration, and optimizing service opportunities. Strong problem-solving, critical thinking, and communication skills with a commitment to operational excellence, patient care, and regulatory compliance. Reliable and dedicated leader with a Bachelor’s degree, passionate about driving efficiency and organizational growth.
Experience
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SafeHarbor HealthCare Services
Oct 2022 – May 2024
Staten Island, NY
Office Manager
• Oversaw daily agency operations to ensure the delivery of high-quality care while maintaining fiscal viability. • Planned, organized, directed, and evaluated services to ensure compliance with SafeHarbor Healthcare standards and all federal, state, and local regulations. • Implemented and administered policies and procedures to optimize agency performance. • Ensured proper supervision of employees, including conducting annual performance reviews and providing ongoing support. • Recruited, motivated, and retained high-quality employees to support agency goals. • Monitored accounts receivable, payroll, and collections to ensure compliance with financial standards, providing backup as needed. • Controlled overtime costs and service delivery, supplying requested data for contracts and compliance purposes. • Established and maintained community partnerships, identifying new service opportunities and promoting interagency collaboration. • Ensured the accuracy and effectiveness of public information materials and agency outreach efforts. • Maintained strong communication with clients, families, and agency staff through administrative conferences. • Collaborated with the Performance Improvement Committee and Governing Body to enhance agency operations. • Prepared and submitted quarterly performance improvement reports while monitoring regulatory compliance, including the Health Commerce System. • Developed and evaluated agency goals, policies, and programs annually, presenting findings to the Advisory/Quality Assurance Committee.
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Island Reproductive Services
Jul 2021 – Mar 2022
Staten Island, NY
Executive Office Manager and Human Resource Manager
• Managed administrative and clinical staff in a high-volume healthcare facility, ensuring efficient daily operations and quality patient care. • Implemented digital onboarding processes to streamline staff training, improve transparency, and enhance operational efficiency. • Supervised front desk operations, including patient scheduling, registration, and check-in/check-out procedures, ensuring a seamless patient experience. • Ensured compliance with HIPAA regulations by maintaining accurate patient records and safeguarding patient privacy and confidentiality. • Conducted staff training, coaching, and performance evaluations, fostering a collaborative and patient-centered work environment. • Addressed patient concerns with sensitivity and provided education on reproductive health services, ensuring compassionate and informed care. • Developed and enforced HR policies to align with healthcare regulations and best practices, ensuring a compliant and supportive workplace. • Managed payroll processing, monitored overtime, and ensured adherence to labor laws and employment regulations. • Oversaw insurance billing, claims submission, and revenue cycle management to optimize financial performance. • Negotiated contracts and managed vendor relationships to ensure cost-effective procurement of medical supplies and office equipment. • Conducted regular quality assurance reviews to uphold clinical protocols and identify areas for operational improvement. • Developed and mo
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Eden II Programs
Jul 2018 – Jul 2021
Staten Island, NY
Qualified Intellectual Disabled Professional / Clinical Supervisor
• Supervised and guided staff in maintaining compliance with treatment programs, time and attendance, dress code, and proper use of funds, ensuring a structured and effective care environment. • Assisted in developing and implementing individualized treatment plans, ensuring proper execution of active treatment programs. • Collaborated with clinical teams by organizing, scheduling, and overseeing appointments, recreational activities, and community outings to enhance consumer engagement and development. • Provided staff training and in-service sessions on program planning, data collection, goal implementation, and consumer rights to ensure compliance with individualized treatment plans. • Conducted direct observation and monitoring of staff to ensure proper execution of treatment programs and active engagement with consumers. • Assisted in assessing consumer needs, strengths, and weaknesses to support the development of tailored goals and appropriate environmental supports. • Maintained proactive measures to anticipate and resolve potential programmatic, behavioral, or operational concerns. • Participated in the hiring process, interviewing and assessing HR needs to maintain a strong and qualified support team. • Ensured accurate and data-based documentation to support treatment decisions and continuous program improvement. • Provided ongoing supervision, feedback, and support to staff, ensuring quality service delivery and adherence to best practices in consumer care.
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Lifestyles for the Disabled
Oct 2013 – Feb 2018
Staten Island, NY
Case Manager
• Interviewed and assisted in the hiring process of service providers for families hiring privately. • Linked, referred, and maintained eligibility for clients for HCBS Waiver, Medicaid, Social Security, SNAP benefits, HUD program, Family Support Services, and OPWDD services, among many others, for a caseload of 46 families. • Collaborated with clients, their families, and circle of support using a person-centered approach to develop, implement and maintain Life Plans by scheduling ISP and IEP meeting, follow-ups, and monitoring services and progress. • Aggregated data for monthly documentation and billing through constant contact with clients and their support services.
Education
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Pace University
Sep 2005 – May 2009
BA, Psychology
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