Donald Rivas

12 years of experience in the BPO industry, 6 as a customer service representative, and 6 as a supervisor.

Message

Intro

Guatemala City, Guatemala

Technical Support II-B Telus HS at TELUS

Studied Computer Science at Mariano Galvez University

Computer & Network Security

Joined December 26, 2022

Skills

Languages

English

Fluent

Spanish

Native or Bilingual

About

I am a hard worker and enthusiastic person who loves to help people, I have been working in the call center industry since 2011 and I have been learning the art of providing good customer service. Since I had the opportunity to work as a supervisor my mind has changed in too many ways always thinking about the best practices to improve the customer experience. I always told to my customers "If you are happy I am happy too." I have been able to work in different industries and for different companies like T-Mobile, Telus, Square, and UPS, always acting as Customer Service or Technical support.

Experience

TELUS

Nov 2021 – Present

Guatemala

Technical Support II-B Telus HS

Technical Support agent, helping people fix issues with their internet, tv, and phone issues. Through the phone and other virtual tools that we have available.

HCL Technologies

Jan 2023 – Sep 2023

Guatemala

Escalated Support Engenier / Customer Service

I provide support to all technicians from USA and CANADA, about XEROX PRINTERS, When end users and technicians are not able to fix their printers they call me to troubleshoot printers and if we can not fix them I place a service call for techs or Customers.

Education

Mariano Galvez University

Jan 1998 – Dec 2001

not degree, Computer Science