Donavon Kolley, Mortgage Loan Oringnator / Salesmen

Right Away Lending

Oct 2023 – Dec 2023

Grosse Pointe, MI

Executive Mortgage Broker

• Achieve/exceed monthly sales goals: 4 loans, high call volume, prospect 500-800 Cold Leads. • Provide expert guidance on home buying and refinancing, ensuring informed decisions. • Deliver exceptional service, building strong client relationships. • Highlight advantages of working with a mortgage broker: personalized attention, and access to a network of lenders. • Educate clients on mortgage and financial management strategies. • Guide clients through the loan process, from application to closing. • Drive lead generation through strategic marketing campaigns.

Mortgage Center

Dec 2021 – Sep 2023

Southfield, MI

Executive Mortgage Loan Originator

• Exceed monthly sales goals: originate a minimum of 8 loans per month. • Maintain high productivity: 3-5 hours of daily talk time, manage 12 referrals, 150 Cold leads, and maintain a pipeline of 15 members. • Provide exceptional service, fostering strong client relationships and ensuring satisfaction. • Offer expert advice on home buying and refinancing options. • Educate clients on effective mortgage and financial management strategies. • Facilitate seamless loan process from application to closing. • Address Underwriters' conditions to expedite loan approvals. • Manage relationships with 45 Credit Unions, enhancing lending opportunities. • Serve as team player, supporting a team of 14 Loan Officers, fostering growth, and providing guidance.

Quicken Loans

Mar 2019 – May 2021

Detroit, MI

Executive Mortgage Loan Originator

• Deliver exceptional service and cultivate strong relationships with every incoming call. • Exceed sales goals: achieve a monthly target of 30 Loans, maintain 3-5 hours of daily talk time, and secure a minimum of 6 credits per day. • Provide expert guidance to clients regarding the home refinance process. • Educate clients on successful mortgage and financial management strategies. • Guide and support clients throughout the entire loan process, from initial application to closing. • Effectively handle escalated client situations and manage second voice loans with tact and professionalism. • Demonstrate expertise by successfully passing the NMLS test and completing a comprehensive 6-month training program.

Joswil Inc

Apr 2015 – Feb 2019

Clinton Twp, MI

Vendor Management and Operations Specialist

Vendor Management and Operations Specialist 2017 - 2019 • Oversaw and independently managed operations for four Joswil Inc. branches. • Responsibilities included end-to-end management, from creating and processing purchase orders to overseeing payroll, inventory, employee supervision, sales initiatives, and comprehensive customer service. • Instrumental in expanding product offerings by sourcing new vendors at the headquarters. Reception Desk and Branch Manager 2016 • Successfully managed dual roles, seamlessly handling reception desk duties while overseeing operations at a retail store branch. • Executed efficient opening/closing procedures, managed stock, delivered outstanding customer service, and achieved a remarkable 20% increase in sales, equivalent to $10,000, within three months. Reception Desk 2015 • Managed the reception desk, adeptly handling phone calls, messages, and directing inquiries. • Provided excellent customer service, maintained meticulous filing systems, demonstrated proficiency in basic computer skills, and undertook various administrative tasks to ensure a smooth workflow.

Donavon Kolley

Mortgage Loan Oringnator / Salesmen

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