Donika Spahija

Message

Intro

Prishtina, Kosovo

Administrative Assistant/Clerk -Service Desk Office at Cakay LTD HQ KFOR

Studied Law at University Hasan Prishtina

Writing & Editing

Joined October 2, 2022

Skills

Languages

Albanian

Native or Bilingual

English

Advanced

About

My skills are: Communication, Time management, Problem-solving, Listening, Critical thinking, Collaboration , Leadership ,Responsibility, Honesty , Awareness, Organising and Planning, Positivity , Verbal and Written Communication Skills, Decision-making. Also it is worth mentioning: The Ability to maintain high level of confidentiality. Excellent communication skills, verbal and written Strong ability to multitask under pressure Knowledge of the subjects in Law Excellent computer and Microsoft Office skills High level of responsibility and fast-learning traits.

Experience

Cakay LTD HQ KFOR

Dec 2020 – Present

HQ KFOR CAMP FILM CITY / Prishtina

Administrative Assistant/Clerk -Service Desk Office

Help desk office is the most frequented office in HQ KFOR, since this office is coordinating most of the life support services in Film City and other locations under Nato Maintenance and Support Contract. My main duties as Administrative clerk are: Receiving of the requirements, Maintaining the work management system database Issuing work orders Analysing of the requirements and coordinating the activities with the respective teams to implement works Providing information’s for the customers Answering phone calls Scheduling appointments between our team and customers Operating with the office hardware’s such as printers, photocopy, scanner Writing and replying to the e-mails Other duties as required in order to perform administrative office works

Education

University Hasan Prishtina

Oct 2018 – Sep 2022

Bachelor, Law