I am a reliable, motivated and trust-worthy individual who copes well under pressure and adapts well to new challenges and working environments, I have developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am a very hard worker and am willing to go over and above to achieve my goals in life. I have good interpersonal skills and have the ability to work alone, in a team and take lead if necessary. I enjoy meeting new people and building good working relationships, also gathering with friends in my free time.
Experience
Sitel
Apr 2020 – Present
Work from home
Executive Support Manager
Responsibilities:
• Case Management
• Managing KPI’s
• Writing emails and letters on a day to day basis.
• Dealing with customer complaints and resolving issues.
• Dealing with external parties such as legal, solicitors, finance providers.
• Following up on ongoing customer cases.
• Working in a busy environment.
• Ensuring Customer Satisfaction Level is maintained.
• Using different computer systems.
