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Donna-Lee Nembhard

Virtual Assistant

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Intro
Kingston, Jamaica
Studied at Papine high school
Joined March 29, 2025

Skills

Languages

English
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Native or Bilingual
About
I am a dedicated and customer-focused professional with 4 years of experience in customer service. I excel at resolving customer inquiries, providing exceptional support, and ensuring a positive experience for clients. My strong communication skills, problem-solving abilities, and attention to detail allow me to handle customer concerns efficiently while maintaining a friendly and professional demeanor. I am passionate about building strong customer relationships, improving service processes, and contributing to a team-oriented environment.
Experience
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Alorica
Jan 2024 – Mar 2025
Kingston
Trainer
Manage and share knowledge on products and services offered by the company
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Transparent bpo
Nov 2022 – Sep 2023
Jamaica
Customer Service Rep
Provide first contact resolution
Education
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Papine high school
Sep 2015 – Jul 2020