I’m an empathetic person who is skilled at relating to people and understanding their needs. At my lest jobs, I was working the support line and received a call from a disgruntled customer who had been dropped from our service. While the company couldn’t find a solution for her, I walked her through other options she might have so she walked away with a positive interaction with the company. I know the importance of a happy customer, and I'm willing to remain upbeat and solutions-oriented.
Experience
Riteway Cleaners
Oct 2019 – Apr 2022
Abuja, Nigeria
Customer Service Representatives
* Maintaining a positive, empathetic, and
professional attitude toward customers at all
times.
* Responding promptly to customer inquiries.
* Communicating with customers through various
channels.
* Acknowledging and resolving customer complaints.
Evergreen Supermarket
Mar 2014 – Aug 2016
Karu, Nigeria
Sales and Marketing Manager
* Sales goals & quotas
* Build a sales plan
* Analyze data
* Assign sales training and sales territories.
* Mentor the members of my team.
* Involved in the hiring and firing process.
