Dorcas Kehinde-David

Virtual Assistant|Admin Support|Customer Support|Email Management

Message

Intro

Nigeria

Studied Library and Information Science at Kogi State University

Joined March 18, 2025

Skills

Languages

English

Native or Bilingual

About

A detail-oriented and tech-savvy Virtual Assistant with years of experience helping business owners, executives and entrepreneurs stay organised, productive and stress-free. I specialise in email management, administrative support, customer success, data entry, and research. My goal is to take care of the tasks that slow you down so you can focus on growing your business. I work independently, ensuring efficiency without the need for constant supervision. Area of my Expertise ☑️Outstanding customer service and success ☑️Data entry/Cleaning ☑️Managing and Responding to emails ☑️Scheduling and Managing meetings, appointments and presentations ☑️Social media Assistance ☑️Proficiency in Google Workspace, Office suites, Project management tools and Collaboration tools ☑️Accustomed to working with deadlines ☑️Generation of leads to improve business growth ☑️Strong and Effective Communication WHY I AM THE RIGHT FIT? 🔹️With a customer-first mindset, I handle inquiries professionally, resolve issues quickly and maintain a positive brand image through excellent communication. 🔹️Passionate about helping businesses grow, I adapt quickly, learn new tools easily and always bring a proactive approach to problem-solving. 🔹️My strong organizational skills help streamline workflows, manage inboxes efficiently and keep schedules on track, allowing clients to focus on what truly matters. 🔹️I work independently with minimal supervision, delivering reliable, detail-oriented, and high-quality support that saves clients time and effort.You are not just getting a Virtual Assistant, you’re gaining a dedicated partner committed to your success. Comprehensive experience using Clickup, Asana, Notion, Trello, Slack, Teams, Appolio.io, Buffer, Google workspace, Microsoft Office and other office tools with the ability to learn about new software to support your business. I’m excited to collaborate with you and offer dependable, consistent support with top-notch expertise because when my client win, I win. I'm available to start immediately and look forward to discussing how I can assist with your needs!

Experience

MOTOPAY

Sep 2024 – Mar 2025

Lagos,Nigeria

Customer Experience Specialist

•Conducted in-depth research across websites and social media platforms to build a comprehensive vendor list, increasing potential customer contacts by 75%. •Gathered and entered key data (business name, personal name, phone number, email, social media handles) to maintain an up-to-date and accurate database of potential leads. •Led a series of training sessions focused on product knowledge and customer satisfaction techniques, ensuring employees were equipped to meet client needs and enhance overall customer experience. •Tested mobile app functionality to ensure readiness for users, identifying and addressing potential issues to optimise the user experience. •Compiled and presented detailed reports on complaints, requests, and inquiries received through both voiced (calls) and non-voiced (texts and emails) channels, ensuring effective tracking and resolution of customer concerns.

MOBPR

Oct 2024 – Dec 2024

Lagos,Nigeria

Virtual Assitant

*Managed emails, calendars, and scheduling for busy professionals, ensuring organization and efficiency. *Provided administrative support, including document preparation, data entry, and file organization. *Conducted market research and compiled reports for business decision-making. *Assisted with social media content scheduling and engagement.

Pickmeup Services

Sep 2020 – Feb 2021

Lagos,Nigeria

Administrative Virtual Assitant

•Managed communication channels, including emails and phone calls, ensuring prompt responses. •Organized daily, weekly, and monthly agendas, including meetings and appointments. •Prepared and disseminated correspondence, memos and forms. •Filed and updated employees, partners and supplier's contact information. •Scheduled appointments and reserved necessary resources. •Assisted in the preparation of reports and presentations. •Coordinated with team members to ensure smooth operations. •Assisted in the onboarding process for new employees. •Provided administrative support to senior management.

Education

Kogi State University

Jan 2016 – Jan 2020

Bsc, Library and Information Science