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Dunja Glumac

Customer Support Specialist | QA Engineer

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Intro
Novi Sad, Serbia
QA Engineer at Levi9
QA Engineer at Levi9
Studied Crisis Management at Faculty of Technical Sciences, University of Novi Sad
Joined May 13, 2026

Skills

Languages

English
-
Fluent
Serbian
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Native or Bilingual
Croatian
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Native or Bilingual
About
I am a former QA Engineer with 5+ years of experience investigating, reproducing, and resolving complex software issues across web, desktop, and mobile platforms. My background in quality assurance has given me a deep understanding of how software works, how to write clear bug reports and tickets, and when to escalate issues effectively. Having worked closely with product owners and developers, I know how to bridge communication between technical teams and end users, ensuring problems are solved quickly and accurately. Beyond my technical expertise, I cultivate a lifestyle grounded in sustainability, curiosity, and continuous learning. Living near Fruška Gora, I explore plants and enjoy hands-on activities like gardening, crochet, and sewing, interests that reflect patience, creativity, and problem-solving, qualities I bring into my professional work as well.
Experience
User avatar
Levi9
Nov 2021 – Present
Novi Sad, Serbia
QA Engineer
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Levi9
Nov 2021 – Present
QA Engineer
Education
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Faculty of Technical Sciences, University of Novi Sad
Jan 2016 – Jan 2020
Bachelor’s Degree, Crisis Management
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