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Duyen Nguyen

Virtual Assistant

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About
Team player with an eye for detail. Creative, sharp-minded person with leadership & coaching skills. Strong time-management skills and work ethic. Revenue- and results-driven.
Experience
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Optimize My Airbnb
Sep 2021 – Sep 2022
Remote
Executive Virtual Assistant
Provide support and coordination of all aspects business operations and acting as first point of contact dealing with all correspondence and emails. Social media management for Instagram: creating & planning post, stories, answer DMs, maintain all communication with audience etc. YouTube management: uploading videos, scheduling & planning post, posting YouTube & socials media accounts like Instagram, Facebook, Twitter etc. Email management: cleaning/filtering inbox, responding to sales leads, customer support etc. Revenue management & book keeping using Excel spreadsheets Liaising with graphics designer & video editor for content post Developing, implementing, reviewing and evaluating business processes Website business products consultations, correspondence management & directing sales Completing Airbnb listing optimization reports Completing product orders such as digital guidebooks, setting up message automation for Airbnb listing properties, setting up dynamic pricing tools for clients. Setting up confirmation appointments for reports Finding relatable media/article request & writing relevant article responses Conducting research on behalf of the manager Researching & creating city/travel guides on behalf of the manager SEO & market research: social media SEO, key words for hashtags etc. File management & tracking/organizing completed orders Lead generation: research leads & business prospects, filter potential customers. Copy writing, proofreading & editing: articles, blogs, YouTube captions, Instagram captions