Running your business irrespective of the size, staff strength, and customer base requires attention and proficiency, and as a business owner, you don't have to do it all alone because it can be overwhelming which is the reason that you should hire a proactive freelancer like me with over 10 years of experience in managing diverse projects, teams and the customer base for effective productivity, a strong customer base, and a resourceful staff base.
Hello, thank you for being on my profile.🤝 I am Ebele, a delivery-oriented project manager, and customer support manager with over 6 years of supporting executives and business owners across different niches to manage their teams, diverse projects ranging in sizes and complexities, and ultimately the customer base. I have extensive knowledge in management and reducing operational costs while improving the revenue of the organization.
In my previous employment, I was able to successfully support about 4 executives to manage a multi-million dollar project for an international organization and coordinate a team of 50 professionals through the agile and waterfall management methodologies.
MY KEY ACHIEVEMENTS INCLUDE:👇
🏆 Designed, implemented, and managed a team of 7 professionals serving 3 large projects (NIAF,GEMS3,ENABLE) in Nigeria.
🏆 Promptly resolved performance in contingencies with a 90% success rate through the implementation of agile project management methodologies.
🏆 Negotiated with major telecommunications companies that resulted in the reduction of IT expenditure by 32.
🏆 Managed a team of about 50 professionals for effective productivity.
🏆 Reduced operational cost by 70% resulting in the saving of over $5,000.
Your business deserves a keen and efficient service from me to oversee all your business operations, and customer base while effectively supporting you to grow your business.
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Experience
Tradeinseas Limited
Jan 2020 – Jun 2022
Abuja, Nigeria
Project manager/Customer Success Manager
● Tracked project and team members' performance using the Agile project management methodologies, resulting in over 90% work productivity and a decrease in allocation time by 20%.
● Developed strategies and plans to manage all stakeholders and their expectations effectively.
● Collaborated with the project evaluation department and the top management on all projects.
● Set up and maintained equipment sheets for each project tracking equipment purchased, lead times, release dates, and delivery dates.
● Maintain client relationships ensuring best service delivery and customer satisfactions.
Kasubri Limited
Dec 2018 – Dec 2019
Nigeria
Project MAnager
● Reviewed over 30 project materials, deliverables, and their technical and quality strategy, together with the benefits and their realization plan in adherence to the organizational methodologies and procedures resulting in over 90% success rate.
● Managed a team of 30 professionals for effective work delivery.
● Managed all the Inventory and system backups of the organization resulting in a 60% improvement in work productivity.
● Provided both onboarding and offboarding of about 50 team members.
● Worked with project stakeholders, from business leaders to end-user support resulting in about 50% productivity above the organization’s expectations
Adam Smith International West Africa (ASIWA)
Mar 2012 – May 2018
Nigeria
IT head Advisor
● Designed, implemented, and managed a team of professionals serving 5 large projects (NIAF, GEMS3, ENABLE, MAFITA, SNP) in Nigeria.
● Promptly resolved performance in contingencies with a 90% success rate through the implementation of agile project management methodologies.
● Negotiated with major telecommunications companies resulting in the reduction of IT expenditure by 32%.
● Reduced project costs by implementing cost-effective strategies.
● Recruited, mentored, and managed IT support staff
● Implemented a remote support system to solve performance problems of consultants and staff for an effective mode of working remotely.
