i am a virtual assistant with 4 years working experience in the hospitality business. i am also experienced in data entry and customer service.
Experience
GLOW FM Radio
Feb 2024 – Present
akure, nigeria.
personal assistant to the chairman.
- i Help with daily time management and itinerary.
• i was in charge of Phone correspondence, email correspondence, meeting schedule and calendar management,
travel planning.
• i was responsible for Note taking during meetings and running errands as requested.
VATA city center
Jul 2023 – Feb 2024
akure, nigeria.
concierge
- i was actively involve in Maintaining product and services knowledge – acting as a product expert to ensure that
correct information is given.
• i Providing feedback on the efficiency of the customer service and contribute to organizational
efforts by accomplishing related results.
• i was also involved in Cross-selling, upselling, customers retention, handling and resolving customer’s complaints.
•i gave premium services Ensuring customer comfort and rendering needed help when needed.
FFA RESORT
Aug 2021 – Jul 2023
akure, nigeria.
customer satisfaction officer
- i was in charge of Maintaining product and services knowledge – acting as a product expert to ensure that
correct information is given.
• i Provided feedback on the efficiency of the customer service and contribute to organizational
efforts by accomplishing related results.
• i was actively involved in Cross-selling, upselling, customers retention, handling and resolving customer’s complaints.
• i also assisted in Managing large amount of Customer correspondence, professionally responding to requests
and complaints and keep proper documentation.
• i involved in Tracking of industry market intelligence with respect to market developments, competitive
activity and giving report to the management team.
Education
FUTA
Feb 2014 – Nov 2019
bachelor of technology, surveying and geoinformatics