ebenezer adedayo, data entry clerk, virtual assistant

About

i am a virtual assistant with 4 years working experience in the hospitality business. i am also experienced in data entry and customer service.

Experience

GLOW FM Radio

Feb 2024 – Present

akure, nigeria.

personal assistant to the chairman.

- i Help with daily time management and itinerary. • i was in charge of Phone correspondence, email correspondence, meeting schedule and calendar management, travel planning. • i was responsible for Note taking during meetings and running errands as requested.

VATA city center

Jul 2023 – Feb 2024

akure, nigeria.

concierge

- i was actively involve in Maintaining product and services knowledge – acting as a product expert to ensure that correct information is given. • i Providing feedback on the efficiency of the customer service and contribute to organizational efforts by accomplishing related results. • i was also involved in Cross-selling, upselling, customers retention, handling and resolving customer’s complaints. •i gave premium services Ensuring customer comfort and rendering needed help when needed.

FFA RESORT

Aug 2021 – Jul 2023

akure, nigeria.

customer satisfaction officer

- i was in charge of Maintaining product and services knowledge – acting as a product expert to ensure that correct information is given. • i Provided feedback on the efficiency of the customer service and contribute to organizational efforts by accomplishing related results. • i was actively involved in Cross-selling, upselling, customers retention, handling and resolving customer’s complaints. • i also assisted in Managing large amount of Customer correspondence, professionally responding to requests and complaints and keep proper documentation. • i involved in Tracking of industry market intelligence with respect to market developments, competitive activity and giving report to the management team.

Education

FUTA

Feb 2014 – Nov 2019

bachelor of technology, surveying and geoinformatics

ebenezer adedayo

data entry clerk, virtual assistant

Skills

Languages