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ebenezer adedayo

data entry clerk, virtual assistant

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Intro
akure, Nigeria
personal assistant to the chairman. at GLOW FM Radio
Studied surveying and geoinformatics at FUTA
Information Technology & Services
Joined May 21, 2024

Skills

Languages

English
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Fluent
About
i am a virtual assistant with 4 years working experience in the hospitality business. i am also experienced in data entry and customer service.
Experience
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GLOW FM Radio
Feb 2024 – Present
akure, nigeria.
personal assistant to the chairman.
- i Help with daily time management and itinerary. • i was in charge of Phone correspondence, email correspondence, meeting schedule and calendar management, travel planning. • i was responsible for Note taking during meetings and running errands as requested.
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VATA city center
Jul 2023 – Feb 2024
akure, nigeria.
concierge
- i was actively involve in Maintaining product and services knowledge – acting as a product expert to ensure that correct information is given. • i Providing feedback on the efficiency of the customer service and contribute to organizational efforts by accomplishing related results. • i was also involved in Cross-selling, upselling, customers retention, handling and resolving customer’s complaints. •i gave premium services Ensuring customer comfort and rendering needed help when needed.
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FFA RESORT
Aug 2021 – Jul 2023
akure, nigeria.
customer satisfaction officer
- i was in charge of Maintaining product and services knowledge – acting as a product expert to ensure that correct information is given. • i Provided feedback on the efficiency of the customer service and contribute to organizational efforts by accomplishing related results. • i was actively involved in Cross-selling, upselling, customers retention, handling and resolving customer’s complaints. • i also assisted in Managing large amount of Customer correspondence, professionally responding to requests and complaints and keep proper documentation. • i involved in Tracking of industry market intelligence with respect to market developments, competitive activity and giving report to the management team.
Education
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FUTA
Feb 2014 – Nov 2019
bachelor of technology, surveying and geoinformatics