I am currently a manager of an outbound service delivery team with expertise in client relationship management, sales, customer satisfaction and retention as well people management. I possess astute business knowledge, and I have experience contributing to strategic planning, whole delivering improvements in processes, productivity and cost.
With more than 7years experience across several industries ranging from Telecoms, Customer service ,Sales and I.T to name a few, I have developed a strong repertoire of successful business development techniques, but I understand the need to remain adaptable in today's rapidly changing economy. I am strongly committed to expanding my skills and delivering consistently reliable and remarkable results.
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Experience
Insurance supermarket
Jun 2022 – Present
Miami Florida, USA
Outbound sales team lead
I am a service delivery manager for the outbound team in insurance supermarket, the role entails training and upskilling service experts to ensure a better productivity