Ebere Offoh

Customer Service Representative

Message

Intro

Nigeria

Lead Generation Specialist at FJCreative Hub

Studied Post-Graduate Diploma in Education at University of Lagos

Studied Environmental Management at Ebonyi State University.

Joined February 10, 2026

Skills

Languages

English

Fluent

About

I am a detail-oriented Virtual Assistant and Customer Support Specialist with over 5 years of experience delivering high-quality administrative and client support in fast-paced, remote environments. My professional journey is rooted in a unique blend of education and technical support, which has equipped me with a high level of patience, exceptional organizational skills, and the ability to communicate effectively with diverse stakeholders. I specialize in streamlining workflows and enhancing the customer experience through a proactive, empathetic approach. Whether I am managing complex schedules, resolving technical support tickets, or optimizing CRM data, my goal is always to provide clear, efficient solutions that allow businesses to thrive. Core Competencies & Services Customer Support & Experience: Providing expert email, chat, and phone support, resolving issues efficiently, and managing support tickets through platforms like Freshdesk. Virtual Assistance & Administration: Comprehensive calendar management using Calendly and Acuity, email handling, and meticulous record-keeping. CRM & Lead Management: Updating and tracking leads using HubSpot, Pipedrive, and

Apollo.io

to ensure data accuracy and sales alignment. Workflow Optimization: Managing team coordination and task tracking via Trello, Asana, Monday.com, and Slack. Technical Proficiency: Skilled in Microsoft Office, Google Workspace, and providing first-level IT troubleshooting for applications and systems. Why Work With Me? I bring a structured, "can-do" attitude to every project, backed by a Postgraduate Diploma in Education and an IT Support Certification. This combination allows me to translate complex information into simple, actionable steps for users while maintaining the discipline required to manage multiple competing priorities. I am passionate about helping businesses grow by taking the administrative weight off their shoulders and ensuring their customers feel heard and supported. Let’s connect! I am always open to discussing how I can support your team’s operations and customer success goals.

Experience

FJCreative Hub

Feb 2026 – Present

Remote

Lead Generation Specialist

I work in B2B lead generation and outbound growth, using tools like HubSpot, Apollo, Lemlist, and CRM systems to find the right prospects, run outreach, and convert leads into real opportunities

Digital Witch Support Community

Oct 2025 – Dec 2025

Remote

IT Support Specialist

•Provided first-level IT support to users by troubleshooting system and application issues. •Managed tasks, workflows, and team coordination using Trello, Monday.com, Asana, and Slack. •Handled customer inquiries and support tickets through Freshdesk, ensuring timely responses. •Assisted with CRM updates and lead tracking using HubSpot and Apollo.io. •Scheduled appointments and meetings using Calendly, Picktime, and Acuity for smooth operations.

Education

University of Lagos

Apr 2020 – Sep 2023

Distinction, Post-Graduate Diploma in Education

Ebonyi State University.

Sep 2009 – Apr 2013

B.Sc in Environmental Management. , Environmental Management