Ebony Whitfield

Human Resources Manager

Message

Intro

Lawrenceville, United States

HUMAN RESOURCES & CUSTOMER SERVICE OPERATIONS MANAGER at RS Andrews

Joined June 10, 2025

Skills

Languages

English

Native or Bilingual

About

HR and Operations leadership professional with 15+ years of experience developing high-performing teams, optimizing processes, and building cross-functional relationships. Proven track record of implementing people-focused initiatives that drive business results while ensuring regulatory compliance and managing global remote workforce operations. Skilled in performance management, strategic planning, and creating data-driven solutions that enhance organizational effectiveness. Lean Six Sigma Black Belt with expertise in transforming operational challenges into streamlined processes and measurable outcomes. Passionate about leveraging operational excellence to create seamless employee experiences in fast-paced, high-growth environments.

Experience

RS Andrews

Oct 2022 – Present

HUMAN RESOURCES & CUSTOMER SERVICE OPERATIONS MANAGER

Beam Benefits

Sep 2021 – May 2025

PEOPLE OPERATIONS & CUSTOMER CARE SUPERVISOR

Service Experts

Dec 2019 – Aug 2021

CUSTOMER SERVICE/DISPATCH OPERATIONS SUPERVISOR