Eddie Leite, Entrepreneurial flair

Luna Soul Ltd

Nov 2020 – Present

Ipswich | United Kingdom

Creative Director

I exhibited initiative and entrepreneurial flair by providing unique solutions to customers, identifying, and exploiting a gap in the market, and creatively developing exclusive products. Successfully managed and grew social media engagement by 30% through creative and strategic thinking, resulting in improved brand awareness through creative and strategic thinking. Developed an in-depth knowledge of multi-marketing channels by delivering engaging and captivating content, and executing brand strategy, communications, and campaign activity across all marketing channels to maximise commercial performance. Boosted industry connections by 50% through representing the company at events and shows, driving growth and innovation. Demonstrated strong writing skills by crafting compelling and effective copy and content for various marketing initiatives, boosting email marketing click- through rates by 20%. Successfully launched new product line through innovative design and strategic partnerships, leading to 20% increase in sales.

G CHARM CUISINE

Mar 2022 – Sep 2022

Ipswich | United Kingdom

FLOOR MANAGER

I efficiently organised staff shifts and created schedules, ensuring optimal coverage and productivity. Providing exceptional customer service was a cornerstone of my approach, fostering positive interactions and enhancing the overall dining experience. Leading by example, I motivated and guided my team to deliver high standards of service and professionalism. I took charge of planning menus, collaborating with suppliers to source quality ingredients and create appealing offerings for our clientele. Working closely with food and drink suppliers, I maintained strong relationships and negotiated favourable terms to support business objectives. Upholding strict adherence to food safety procedures in line with sanitary regulations was paramount in ensuring customer well-being and regulatory compliance. I consistently followed company policies and procedures regarding cash handling, equipment maintenance, and property management, maintaining accountability and integrity. I prioritised the maintenance of safe working conditions for all staff, implementing measures to prevent accidents and injuries. Regular audits of inventory levels were conducted to ensure product availability, with proactive ordering to meet demand and minimise stockouts. I proactively identified and addressed adverse trends, implementing strategies to improve sales performance and drive business growth.

RIDGEWALL

Sep 2021 – Sep 2022

Ipswich | United Kingdom

CUSTOMER REPRESENTATIVE

I effectively served as the first point of contact for customers seeking technical assistance over the phone and email, addressing inquiries and concerns promptly and professionally, performing remote troubleshooting, and determining the best solution. Possessed confident communication skills and a warm and friendly personality, building strong relationships with both internal and external customers, and providing an exceptional level of customer service. I meticulously checked and verified finance documents received from customers, ensuring accuracy and alignment with system details. Handling customers' identity documents was another key aspect of my role, requiring attention to detail and adherence to data protection protocols. Prioritising the daily payout workflow based on both customer requirements and business needs allowed for smooth and timely processing. Upholding strict confidentiality and data protection standards was paramount in all aspects of my work, ensuring compliance and safeguarding sensitive information. Handling day-to-day challenges and resolving problems efficiently was a routine part of my responsibilities, demonstrating adaptability and critical thinking.

WNS ASSISTANCE

Aug 2018 – Dec 2020

Ipswich | United Kingdom

MOTOR CLAIMS HANDLER

Utilising onboard cameras and conducting thorough vehicle inspections to assess the circumstances of vehicle accidents. Determining liability for accidents and, when necessary, conducting total loss evaluations. Managing the processing of necessary repair work and establishing clear expectations and timelines. Generating comprehensive documentation related to claims and ensuring decisions align with established standards. Collaborating with the Claims Manager to oversee, investigate, and monitor the progression of all claims. Assisting the Claims Team in overseeing and investigating claims for potential fraud. Establishing strong, productive relationships with clients, carriers, and brokers through active listening and alignment with their priorities, styles, and service instructions, while also proposing solutions to address challenges. Supervising and managing involved parties to establish case facts, supporting claims strategy and mitigating escalation. Contributing to the determination of liability and compensability on claims. Assisting the Claims Team in developing and executing proactive resolution strategies based on gathered facts.

Eddie Leite

Entrepreneurial flair

Skills

Languages