A highly motivated and result-oriented individual, I have demonstrated entrepreneurial flair and creative thinking in my role as Founder and Creative Director. Proficient in utilising digital marketing platforms, I drive sales and enhance company productivity by overseeing online marketing campaigns. I have increased social media engagement by 50% in 2 months. During my tenure as a Motor Claims Handler at WNS, I was dedicated to delivering innovative solutions to meet customer needs. With robust interpersonal and communication skills, both written and verbal, I consistently resolved 80% of claims within 4 weeks. I excel in building connections across diverse linguistic backgrounds, being fluent in English and Portuguese, with intermediate proficiency in Spanish. With a strong focus on customer satisfaction, I have cultivated extensive experience in engaging and building rapport with individuals from various walks of life.