Edith Waringa

Customer success/ Customer service specialist/ Virtual assistant/ Customer Support

Message

Intro

Studied Civil Engineering at JOMMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY (JKUAT)

Studied Computer skills at Christ The King Training Institution

Studied High School Certificate at Limuru Girls School

Joined March 6, 2023

Skills

Languages

English

Fluent

Swahili

Fluent

Experience

Uninets Internet Solution

Oct 2021 – Feb 2022

Nairobi, Kenya

Customer Service Specialist

I handled all customers interactions via calls, texts and emails. I forwarded their issues to the logistics and followed up to ensure they are solved and satisfied. I managed the system by connecting and disconnecting clients based on their individual payments. I also planned daily schedules for all staffs to customers who wanted installations or had problems with their internet connection.

Prime Grade Enterprises

Dec 2017 – Aug 2018

Limuru, Kenya

Sales assistant and bookkeeper.

I took records of all sales made and stocks bought. I made ordered and walk-in sales. I also handled all appointments and staff trips.

Education

JOMMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY (JKUAT)

Aug 2018 – Present

B.Sc Civil Engineering , Civil Engineering

Christ The King Training Institution

May 2018 – Aug 2018

Computer packages, Computer skills

Limuru Girls School

Mar 2014 – Dec 2017

Kenya Certificate of Secondary Education (KCSE) , High School Certificate