I'm an IT support Specialist with more than 2 years of experience in Web development, networking and Transcription. On the other hand, I am organized and dependable, successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals
Experience
Wave Transfer Limited
Jan 2022 – Jul 2022
Uganda
Back Office Support Representative
Troubleshoot customer's issues and resolve them
Report any bugs to the engineers
Follow up on the escalated issues such that customers are assisted real time
Communicate to customers any outages that may occur
Make outbound calls to customers
Recruitment and verification of distributors
Making daily reports on payments of recruitment firms, distributors
Making reports on shadowing and training attendance of distributors
Roke Telkom
Aug 2020 – Jan 2022
Uganda
Technical Support Engineer
Providing 1st level technical support by receiving service requests and providing timely technical support.
Identifying and responding to faults within Roke Telkom's infrastructure and liaising with team to provide timely resolution.
Informing clients of any service interruptions or issues or planned maintenance activities.
Follow up on the client's issues and confirm with clients once the issue has been resolved and thereafter close the issue.
Providing information to clients regarding company's products and services.
Escalation of customer issues to relevant individuals within the technical team if necessary
Preparing hand over report at the end of every shift.
