Edna Michael

Customer service technical support || Customer service representatives || Customer support expert.

Message

Intro

Lagos, Nigeria

Customer service representative at Philips outsourcing

Studied Computer science at Akwa Ibom State polytechnic

Banking

linkedin.com/in/edna-michael-a8b80b19b

Joined April 20, 2023

Skills

Languages

English

Fluent

About

I am a customer service representative with 3 years experience I am into customer service because I love working with customers and solving their problems. Having started out as a teller, I have since progressed to the role of customer service officer. I am currently employed at Philips Outsourcing. In this role, I oversee the delivery of customer service excellence and reduces complaints and always happy to help customer's as well. My successes during my time in this role include: - Generated positive reviews for the company by providing excellent customer service - Reduced customer waiting times by 43% by implementing new software When I’m not working in customer service, I love to get involved in reading and creating solutions for customer's problem. I always love to hear from others so feel free to get in touch with me if you would like to know more about me.

Experience

Philips outsourcing

Feb 2020 – Present

Akwa Ibom

Customer service representative

My core competencies include: Attention to detail. Advises on company information Resolving customer complaints via email, phone, chat, and SMS Excellent time management skills and delivery as agreed on deadlines. International work standards and ability to relate with people from various cultural backgrounds. Managing and Responding to business emails.

Education

Akwa Ibom State polytechnic

Feb 2017 – Mar 2019

Higher Diploma , Computer science