Edwin Blebu, Data Entry Analyst

About

Diligent professional with strong support skills and a keen attention detail.

Experience

Sacred Heart University

Jul 2023 – Present

Stamford, CT

Data Analyst and Academic Coordinator

· Administer student surveys, data retrieval, compilation, analysis, and tracking and/or reporting of program data for accreditation, University Academic Program Review, College of Health Professions’ assessment, NECHE, and CT OHE reporting requirements. · Provide data driven insights while utilizing input from department faculty and staff to propose and implement various procedural improvements. · Assist faculty in conducting trend analysis, quantitative and qualitative data analysis, and performance metrics with the use of various data software. · Produce timely reports to organize and implement multiple sources of data for meeting accreditation standards and requirements. · Organize and maintain records in CAE LearningSpace, ExamSoft, CASPA, and EXXAT.

Sacred Heart University

Oct 2017 – Jun 2023

Stamford, CT

Senior Technical Support Specialist

· Designed and implemented a new process for monitoring and coordinating audio visual maintenance and support at the University’s satellite campus locations. · Acted as the lead contact who liaises and organizes hardware or system upgrades and issue resolutions with various University technology departments and vendors. · Transitioned an academic department to a remote learning environment during the pandemic. · Created archival support and instructional materials for specific software systems to better assist faculty, staff, and students. · Developed training materials for intradepartmental cross training initiatives intended for the administrative IT teams within the University.

Apple, Inc.

Oct 2015 – Feb 2017

Corona, CA

Remote Technical Support Analyst

· Performed amongst the top 5% of all remote analysts and exceeded customer resolution standards. · Actively analyzed customer issues while providing superior customer service to all Apple consumers. · Proactively engaged with advisors across other departments to enhance troubleshooting efficiency across iOS and Mac OS hardware and software.

Jones Day

Jul 2013 – Jul 2015

San Diego, CA

Technology Support Specialist

· Acted as the primary and lead IT contact for the law firm’s San Diego office; responsible for efficiently and effectively troubleshooting all technical issues for over 80 partners, associates, and legal staff. · Successfully led office wide laptop upgrades, legal video conference meetings, telephony system upgrades, along with printer installation and upgrades. · Coordinated and created employee network profiles, building security access, and laptop imaging.

Education

Sacred Heart University

Jan 2020 – Dec 2021

Masters, Business Administration

Edwin Blebu

Data Entry Analyst

Skills

Languages