I’m a dedicated professional with several years of experience in customer service, logistics, and remote support. I have a strong interest in roles that allow me to engage with people, solve problems, and deliver high-quality service across various platforms.
I’m especially passionate about customer-focused work where I can make a positive impact through clear communication, empathy, and efficient solutions. I thrive in dynamic environments and enjoy being part of a team that values professionalism and continuous improvement.
Some of my strongest qualities include being highly organized, adaptable, calm under pressure, and always maintaining a positive, solution-oriented attitude. I’m also tech-savvy and comfortable using different systems to support customers and streamline processes.
Experience
Parcel Hero
Jan 2024 – Jul 2025
Cape town
Key account manager
As a Key Account Manager, I was responsible for managing and nurturing relationships with high-value clients in the logistics and freight sector. My role involved overseeing the full customer journey—from onboarding to ongoing support—ensuring smooth operations, timely deliveries, and tailored solutions to meet each client’s unique needs. I acted as the main point of contact, resolved issues promptly, and collaborated closely with internal teams to deliver excellent service and drive customer satisfaction.
