Elizabeth Njeri

Pharmacist, Customer support

Message

Intro

Nairobi, Kenya

Studied Bachelor of Pharmacy at Jomo Kenyatta University of Agriculture and Technology

Pharmaceuticals

Joined January 26, 2023

Skills

Languages

English

Fluent

Swahili

Native or Bilingual

Kikuyu

Native or Bilingual

About

I'm a customer service agent with 3 years of experience. As a pharmacist I am able to explain the medication instructions and ensured the patients have the information to use medication safely and effectively. My key strengths include excellent communication skills, conflict resolution abilities, and the ability to multitask and work under pressure.I have a passion in providing excellent customer service and helping customers resolve their issues, demonstrating empathy, and being a problem solver. I am knowledgeable on variouscommunication channels, such as phone, email, live chat, and social media, and your ability to use these effectively to assist customers

Experience

KAM Pharmacy

Jun 2019 – Jul 2020

Nairobi

Pharmacist-in-charge

• Responded to customer inquiries via phone, email, and chat and provided information on product features and pricing. • Tracked and reported customer feedback and suggestions to improve their experience.

Education

Jomo Kenyatta University of Agriculture and Technology

Sep 2012 – Jun 2018

Degree in Pharmacy, Bachelor of Pharmacy