Ekemini Nyong, Experienced Customer Representative, Sales Agent, Appointment Setter, and Medical Coordinator

About

Experienced Customer Representative, results-driven Sales Agent, skilled Appointment Setter, and Medical Coordinator with a solid background in the auto shipping, logistics, and medical tourism industries. Expertise in managing customer relationships, handling high-volume calls, and consistently achieving sales targets. Proficient in quoting leads, resolving client issues, and coordinating with carriers and medical providers to deliver exceptional service. Skilled in utilizing CRM software and various project management tools to streamline operations. Recognized for strong problem-solving abilities, persuasive communication, and client-centric service, with a proven track record of working independently, managing multiple tasks, and performing effectively under pressure.

Experience

Bookimed

Sep 2024 – Jan 2025

Medical Coordinator

Managed patient inquiries, providing personalized consultations on medical treatment options in international clinics. Conducted in-depth research on medical providers, ensuring patients received the best treatment plans based on their needs. Facilitated communication between patients and clinics, ensuring smooth coordination of treatments and appointments. Assisted patients with logistics, including travel arrangements, visa support, and accommodation planning. Negotiated treatment costs with clinics and presented detailed offers to patients, ensuring cost-effectiveness and transparency. Maintained accurate patient records, ensuring compliance with data privacy regulations and company standards. Provided continuous support to patients throughout their medical journey, addressing concerns and offering guidance. Generated €25,000 in revenue within just two weeks, significantly contributing to company earnings. Ranked among the top sales agents in October and December 2024 for outstanding performance. Improved response time for patient inquiries, enhancing client satisfaction. Strengthened partnerships with key medical institutions, expanding treatment options for patients.

SMART CLEANERS; AMERICAN DUCT CLEANERS; Remote

Apr 2021 – Jun 2024

SALES AGENT & APPOINTMENT SETTER

Scheduled air conditioning system cleaning appointments and managed client communications Handled over 100 daily inbound and outbound calls, promptly addressing client queries. Organized technicians' schedules, optimizing routes for efficient service. Collected essential client information and adeptly managed appointment rescheduling. Proactively resolved client complaints, ensuring high levels of satisfaction.

BWT Group LLC, DBA Movewheels, Green Cove Springs FL

Aug 2018 – Apr 2021

SALES AGENT & APPOINTMENT SETTER

Quoted and called leads during U.S. working hours, consistently booking a minimum of 20 orders weekly. Posted booked orders on Central Dispatch and received offers from carriers, streamlining the process. Raised customers and dispatched orders to carriers once contracts were finalized, ensuring smooth transactions. Followed up with carriers from dispatch through to delivery, keeping customers informed throughout the process. Made over 100 outgoing calls and managed all incoming calls efficiently. Maintained regular follow-ups on cold, warm, and hot quotes daily.

BWT Group LLC, DBA Movewheels, Green Cove Springs FL

Jun 2016 – Aug 2018

CUSTOMER SUPPORT REPRESENTATIVE

Made over 100 outgoing calls daily and handled all incoming calls, ensuring prompt and effective communication. Managed and resolved client and carrier concerns, addressing issues promptly and successfully, especially in challenging situations. Quoted leads and contacted them immediately during U.S. working hours, achieving a weekly booking rate of 15-20 orders. Updated call details in the comments section for sales agents, ensuring accurate communication and follow up. Managed emails and responded to urgent messages, forwarding relevant information to sales agents as needed. Reported booked orders to the supervisor and maintained accurate records. Successfully handled night shifts and demonstrated strong independent work capabilities. Processed offers from carriers/drivers on Central Dispatch and updated CRM systems accordingly. Dispatched orders to carriers following agreements with sales agents, customers, and carriers.

Education

Pazmany Peter Catholic University, Budapest, Hungary

Sep 2022 – Jan 2025

M.SC MEDICAL BIOTECHNOLOGY, Medical

Zaporizhzhia State Medical University, Zaporizhzhia, Ukraine

Oct 2013 – Jun 2019

DOCTOR OF MEDICINE (M.D), Medical

Ekemini Nyong

Experienced Customer Representative, Sales Agent, Appointment Setter, and Medical Coordinator

Languages