Elbhie Navarro, Senior Support | Virtual Assistant

About

I have spent the last 4 years being a senior customer support to various industries such as e-commerce and hospitality industry.

Experience

Ambuit Consulting

Aug 2022 – Present

GA, USA

Medical Virtual Assistant

- Established and maintained relationships with healthcare professionals and educated them about products and services - Tracked clients’ interactions using software such as CRM and worked closely with sales staff to ensure customer satisfaction - Developed relationships with doctors in order to build trust and understanding of our services with proven track record of successfully retaining customers/clients - Monitored customer retention rates and suggest strategies for improvement

BARK

Oct 2020 – Aug 2022

Ohio

Senior Customer Support

- Brought forth exceptional customer service skills with an ability to communicate effectively between all departments with a dog-centric culture through email, chat, and phone support - Retained accounts offering effectively and accurately from customization of billing dates to tailoring the right product - Collaborated and shared customer insights and feedback to all areas of the business including operations merchandising and growth in order to best communicate customers’ needs to BARK partners

Airbnb

Mar 2019 – Mar 2020

Philippines

Senior Customer Support

Worked to achieve high customer satisfaction rates by providing optimal customer service Contributed in speeding up the process of service by being trained in multi-level department skills from guest support to host support Managed escalations from Tier 1 and Tier 2 departments through calls and emails Helped increase the retention percentage of our main region through strategic conflict analysis with the customer (ranking as top 8 for the last quarter)

Heller Sourcing Inc

Oct 2015 – Oct 2016

Inbound and Outbound Sales

Closed sales from calls to email from new and regular clients after getting them a free mock up design Tracked orders from point of sale to delivery and constantly updated customers to set proper expectations Helped close more sales by guaranteeing strong relationship with customers and through allowing them to spread the network by quality output

Education

Polytechnic University of the Philippines

Jun 2011 – Mar 2016

Bachelor of Arts in Journalism, Communication

Elbhie Navarro

Senior Support | Virtual Assistant

Skills

Languages