Elianna Wood, Custody Operations Specialist

About

As a highly motivated worker in the financial and copywriting industries, I have developed strong problem-solving skills through my work in reviewing loan documents.

Experience

Computershare

Jun 2022 – Present

Custody Operations Specialist

Use borrower information to look up security and warehouse loans and compare documents received to corresponding checklist. Cite exceptions on system and indicate missing documents as needed. Train new employees on how to perform duties as previously described, creating customized written resources to maximize retention. Completed a significant backlog of trailing documents with the assistance of a coworker. Completed reviewing a significant number of PDFs before the end of 2022, oftentimes reviewing documents at three times the expected productivity rate.

Marketsource

Oct 2021 – Apr 2022

Sales Associate/Team Lead

Activated phones under prepaid and contract plans. Recommended applicable phones, plans, and related products according to customers' needs and budgets. Assisted customers experiencing technical difficulties or wanting to update their plan. Answered questions over the company phone. Assisted fellow team members with activation and troubleshooting difficulties as needed.

Self-Employed

Feb 2021 – Jan 2022

Freelance Writer

Wrote both short-form and long-form articles to improve the SEO of websites, which occasionally involved transcribing interviews and podcasts. Edited previously written articles as needed, ranging from simple grammar and syntax edits to rearranging paragraphs and writing new sections. Completed larger projects such as editing/partially writing a book and writing weekly articles for a fashion blog.

Education

Homeschool

High school diploma

University of Northwestern

Sep 2019 – May 2021

Non-degree program (PSEO)

Elianna Wood

Custody Operations Specialist

Skills