Experienced Product Trainer with a demonstrated history of working in the outsourcing/offshoring industry and the Banking Industry. Skilled in Customer Service, Technical Support, Supervisory Skills, Virtual Training, Collecrions, and Customer Service Training.
Experience
Scotia GBS
Feb 2021 – Present
Santo Domingo
Training and Development Specialist
Designing and developing training programs tailored to the
collections strategy of the bank based on needs analysis.
Creating and managing educational content for ongoing
company-wide employee development programs.
Facilitating training sessions for new hires and existing staff in
the collections department.
Leading and mentoring customer service teams during their
initial 30-day onboarding process.
Concentrix
Jun 2019 – Jan 2021
Training Specialist
Implementing training modules for new hires, focusing on the
bank's customer service strategy.
Conducting workshops to enhance team skills in customer
interaction and problem resolution.
Monitoring and evaluating the progress of new employees,
providing feedback and additional training as needed.
Creating a supportive learning environment that encourages
questions and active participation from team members.