Elias Cruz

Learning and Development Specialist

Message

Intro

Santo Domingo, Dominican Republic

Training and Development Specialist at Scotia GBS

Banking

linkedin.com/in/eliascruzcocar

Joined May 31, 2024

Skills

Languages

English

Fluent

Spanish

Native or Bilingual

About

Experienced Product Trainer with a demonstrated history of working in the outsourcing/offshoring industry and the Banking Industry. Skilled in Customer Service, Technical Support, Supervisory Skills, Virtual Training, Collecrions, and Customer Service Training.

Experience

Scotia GBS

Feb 2021 – Present

Santo Domingo

Training and Development Specialist

Designing and developing training programs tailored to the collections strategy of the bank based on needs analysis. Creating and managing educational content for ongoing company-wide employee development programs. Facilitating training sessions for new hires and existing staff in the collections department. Leading and mentoring customer service teams during their initial 30-day onboarding process.

Concentrix

Jun 2019 – Jan 2021

Training Specialist

Implementing training modules for new hires, focusing on the bank's customer service strategy. Conducting workshops to enhance team skills in customer interaction and problem resolution. Monitoring and evaluating the progress of new employees, providing feedback and additional training as needed. Creating a supportive learning environment that encourages questions and active participation from team members.