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Elie Eid

MBA, CCE, PMP, IT & Software Development Management & Continuous Improvement through Innovation.

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Intro
Beirut, Lebanon
Senior Support & Development Manager at GlobeMed Ltd
Studied Business Administration at Marymount California University
Studied Computer Engineering at Notre Dame University
Joined March 16, 2021

Skills

Languages

English
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Fluent
French
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Advanced
Arabic
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Native or Bilingual
About
A senior Information Technology Manager with 17+ years expertise. Well organized with ability to bridge Technology and business goals to provide productive solutions. Good communicator, with emphasis on building strong relationship with all stakeholders. Quick learner and adapts to emerging technologies. Focus on helping the business to continuously improve and innovate to stay ahead of market competition.
Experience
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GlobeMed Ltd
Dec 2011 – Present
Sin El Fil - Lebanon
Senior Support & Development Manager
• Develop the Project Management Plans for the initiated projects • Waterfall and Agile Project Management Methodologies • Manage executed work to produce deliverables • Manage & Develop project Team & continuously improve processes • Measure performance and take actions on variances • Manage Customer Service Team to resolve customers’ requests • Conduct research to address customer’s concerns • Demonstrate professionalism and courtesy with customers
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RAM IT Services
Nov 2010 – Nov 2011
Hamra - Lebanon
Technical Manager
• Manage Contact Center projects • Implement technical quality policies to ensured accuracy & compliance • Manage technical team members
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Global Investment
Sep 2009 – Oct 2010
Hamra - Lebanon
Technical Manager
• Manage E-Learning projects. Student Information & Management System, E-Learning Content & Live Interactive Courses. • Institute management guidelines to improve ability to meet time lines, budgets and objectives.
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C.E.T Group
Sep 2007 – Aug 2009
Mansourieh - Lebanon
IT & VAS Manager
• Manage SMS/IVR solutions & network connections with Mobile operators across GCC and MENA regions. • Prepared and executed IT strategies to reduce operational cost. • Implement Statistical & forecast reports that improve business decisions
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SABIS
Sep 2005 – Aug 2007
Choueifat - Lebanon
IT Manager
• Manage IT infrastructure. Student information and management system. • Design architecture to guarantee redundancy and load balancing.
Education
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Marymount California University
Aug 2016 – Dec 2018
Masters, Business Administration
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Notre Dame University
Oct 1998 – Jun 2003
Bachelor, Computer Engineering
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