Elie Hakim

Technical Support Specialist

Message

Intro

Lebanon

Studied Computer Science at Arts, Sciences, & Technology University of Lebanon

Joined July 22, 2025

Skills

Languages

English

Native or Bilingual

Arabic

Native or Bilingual

About

Tech Support Specialist | IT Systems Support | Problem Solver I’m a detail-oriented IT professional with over 2 years of experience in application and technical support, primarily in the banking sector. I specialize in diagnosing and resolving system issues, assisting users, maintaining production environments, and delivering reliable support under high-pressure conditions. My background includes working with ticketing systems, SQL-based reporting, Linux log analysis, and remote support tools. I enjoy solving problems, streamlining processes, and ensuring systems run smoothly — all while keeping the user experience a top priority. Currently open to new opportunities in technical support, IT operations, or system administration — both remote and on-site.

Experience

Bankerway

Jan 2022 – Feb 2025

United Arab Emirates - Dubai

Technical Analyst

On site technical support & analysis for Bankerway clients which included STCPay/STCBank & Saudi National Bank

Bankerway

Nov 2021 – Jan 2022

Lebanon, Beirut

Technical Consultant

Provided Technical services for Bankerway Clients in Saudi Arabia for Alinma Bank, and Saudi National Bank.

Education

Arts, Sciences, & Technology University of Lebanon

Sep 2016 – Jun 2019

Bachelors Degree, Computer Science