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Elisa Negrini

Virtual assistant / administrative & personal

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Intro
Mexico City, Mexico
Hospitality
Joined December 26, 2022

Skills

Languages

Italian
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Native or Bilingual
Spanish
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Advanced
English
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Advanced
About
Empathy is a side of my personality that has helped me develop relevant communication skills with the members of the team and the Corporate Team. I am used to working under pressure but at the same time, I'm extremely meticulous, which helps me to be focused and organized when working. I'm a curious woman and try to learn something new every day, big or small. I have many years of experience working in customers service: the last two were in hospitality
Experience
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U-co coliving
Oct 2021 – Aug 2022
Mexico City
Regional manager
In charge of the operation of 4 co-livings around Mexico (Mexico City, Oaxaca, Guadalajara) Manage OTA: Airbnb, Booking, HostelWorld, direct reservations Coordinate and plan teams: new hires, weekly-monthly meetings-manage team calendar -build an inclusive environment and support them in any issues Motivate teams to reach the monthly goals Coordinate operational team, and maintenance team to achieve the same objectives and bring back the solutions and implementation plans to the CEO Manage reservations of 4 locations in Cloudbeds Keep contact with the providers Track expenses and supplier management Finalize sales and check promotions and prices daily
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U-co coliving
Jan 2021 – Sep 2021
Mexico City
Location Manager
Manager of a coliving space in Mexico City: Manage OTA and reservation in Cloudbeds, Google business, and Hubspot Customer service: Resolve complaints, answer questions/doubts and requests, and provide the best experience in the coliving in terms of community and services (For 3 months we hit 100% of fully booked during the pandemic) Coordinate the team: lead monthly meetings -manage team calendar -build an inclusive environment and support the members in any issues Create events for the digital nomad's community (indoors and outdoors) Track expenses Finalize sales and check promotions Monthly payments and incoming reports with the CEO
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Skechers Usa Italia
Dec 2010 – Jun 2018
Brescia- Italy
Assistant and Store Manager
Manage a team of 12: Schedule and payroll -Lead monthly meetings related to inside issues and how to perform great costumers service and training of the new products coming into the European market Train the new members from hardware to CS, visual standard, and KPI. Be the leader and motivate the team to reach the goals of the company Perform the best customer service, especially working under pressure Manage the backstock and the visual of the store
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Studio Quecchia
Mar 2007 – Nov 2007
Brescia - Italy
Administrative assistant
Manage the agenda of the manager Plan appointments Prepare the contract for buyers and sellers Keep the website updated and create some adverts Hunt new properties and set down the introduce appointments for the real estate agents
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