Elisa Olaru

Oslofjord Convention AS

Jun 2023 – Present

Norway

Shift Lead

Shift Lead | Cafe/Bakery/Groceries Establishment Key Responsibilities: - Orchestrated the preparatory activities for shop opening, including baking goods and meticulously arranging displays to enhance customer appeal. - Delegated tasks to fellow team members, ensuring a seamless workflow and optimal operational efficiency. - Proficiently prepared a wide array of coffee and assorted hot/cold beverages to meet the discerning tastes of our clientele. - Maintained continuous customer engagement, ensuring their needs were met with prompt assistance and courtesy. - Fostered a positive and conducive working environment, guaranteeing a harmonious atmosphere throughout operations.

IGT solution

Nov 2022 – Apr 2023

Romania

Customer Representative with Norwegian

Responsibilities: -Provide exceptional customer support in Norwegian via phone, email, and chat channels. -Address customer inquiries, concerns, and issues promptly and professionally. -Assist customers with product-related questions, troubleshooting, and technical support. -Ensure accurate and timely resolution of customer concerns, striving for first-contact resolution whenever possible. -Collaborate with cross-functional teams to escalate and resolve complex issues. -Document customer interactions and feedback in a detailed and organized manner. -Stay informed about product updates, policies, and industry trends to provide accurate information to customers. -Utilize CRM systems and other tools effectively to manage customer interactions and maintain service quality. -Contribute to the development and improvement of customer support processes.

OMS Pruefservice Gmbh

Aug 2021 – Aug 2022

Germany

Electrical Check Specialist

Main tasks include: - Complaints management - Maintaining contact with the clients before and during the projects - Providing technical expertise to the clients during the projects - Periodic inspection of electrical equipment - Authorization of electrical equipment for labor protection - Reporting any errors found in the operation to management and disposing of it

Skills

Languages