Elise Adams, Product Analyst | Business Process Manager | Operations Analyst | SQL | Problem Solver | A true comic aficionado!

About

About I am a resolute problem solver with a passion for taking on challenging work that others might find daunting. My approach is rooted in valuing high consistency and competency, finding excitement in tackling complex problems and viewing obstacles as opportunities for growth. With a client-first mindset, I am committed to streamlining operations and advocating for mutually beneficial outcomes for internal and external stakeholders. Beyond my professional pursuits, I am a compassionate and empathetic mom who believes in the value of work-life balance. I am passionate about helping and uplifting others, fostering inspiration, and promoting growth through vulnerability and self-improvement. Key Competencies and Technologies: - Data Driven - Kaizen/Continuous Improvement - Cross-Functional Collaboration - Data Analysis - Requirements Gathering - Product Lifecycle Management - Agile Methodology

Experience

Edge By Ascential

Nov 2020 – Oct 2023

Remote

Business Process Manager

Achieved a 95% bug backlog reduction, successfully implemented risk management, and improved data quality through critical thinking, efficiency, and scalability, leading to 50% improved performance. Increased operational efficiency and boosted customer success through process automation, simplifying SQL queries, resulting in a 50% reduction in the generated issued tickets. Led key projects to enhance processes, conducted data analysis (reports, mapping, root cause analysis), and developed high-quality training materials, leading to a 75% increase in internal knowledge transfer and improved communication transparency. Developed visual dashboards and charts, collaborating cross-functionally with stakeholders, sales, and engineers on user stories to ensure data accuracy and integrity while using the Seller API for Amazon integration, resulting in an 80% improvement in onboarding.

Optavia

Mar 2020 – Jul 2022

Remote

Health and Wellness Coach

Assisted clients in losing an average of 20 pounds by guiding them through creating healthier habits and utilizing nutrient-dense food, which resulted in them feeling more energetic and confident. Coached 5 individuals to achieve weight loss goals by tracking progress with Excel and analyzing patterns in habits that resulted in problems with their health being resolved, like joint issues, decreased inflammation, and renewed energy.

Edge By Ascential

Feb 2019 – Nov 2020

Sandy, UT

Technical Operations Lead

Provided leadership and conducted one-on-one meetings for effective communication and client interactions utilizing tools such as Wiki, Jira, and Confluence to create written documentation and training materials to improve cross-functionality, which enhanced process efficiency by 25%. Achieved SLA targets by decreasing ticket resolution time from 30 to under 10 days, boosting efficiency by over 75%.

Edge By Ascential

Sep 2017 – Feb 2019

Sandy, UT

Technical Operations Consultant

Improved efficiency of weekly processing time by 60% by cutting down report downloading time through automation, which resulted in an increased client retention rate of 25%. Offered expert guidance on technical operations, analyzing processes, process improvement, and providing strategic recommendations for improvement, resulting in 75% clearer communication and training strategies. Collaborated with cross-functional teams to optimize workflows, troubleshoot technical issues, and align technology with business goals, reducing errors by 30% through data quality and operational improvements.

Education

Bottega Career Service

Mar 2017 – Jun 2017

Certification, Software Development

Elise Adams

Product Analyst | Business Process Manager | Operations Analyst | SQL | Problem Solver | A true comic aficionado!

Skills

Languages