Elizabet Rincon, Senior Wholesale - EDI - Ecom/ Order Fulfillment / Invoice Management CSR

About

Multifaceted professional delivering excellent customer service and project management. Experienced in managing all aspects of projects by anticipating and exceeding customer expectations.

Experience

Lambs and Ivy

Feb 2020 – Present

Greater Los Angeles Area

Senior CSR

Manage order/ invoice processes. Spearheaded efficient invoicing processes. Manage payments. Support Office/ Customer Service Manager as needed including but not limited to supervising while out of the office. Manage and support DTC/ E-Com as needed. Efficiently trained new hires and also provided continued mentorship.

Hawaiian Host

Feb 2019 – Jan 2020

Los Angeles Area

Inside Sales Representative

Managed customer inquiries. Resolved complex or unusual requests. Analyzed a customer’s needs and referred to other service or technical departments for follow up or additional information as needed. Order/Invoice Management. Accurately verified and invoiced. Managed EDI transactions and related order/invoicing activities through Great Plains and True Commerce. Managed e-commerce portals for various customers. Ensured all orders received are accurately entered and brokers/customers receive timely communication and updates on the status of their orders. Collaborated with logistics team for any special projects. Including but not limited to routing and special customer requirements.

Altech Electronics

Feb 2017 – Jun 2018

Los Angeles Area

Production/ Order Fulfillment Coordinator

Managed and coordinated all outgoing shipments. Analyzed and Coordinated status of work orders with the warehouse manager. Collaborated with colleagues and management teams in implementing new systems in place with multiple projects.

Tubular Specialties Mfg.

Mar 2011 – Aug 2016

Los Angeles Area

Account Executive/ CSR

Identified inefficiencies and made recommendations for process improvements. Spearheaded reviews for inadequate commission payout schedules resulting in a 35% increase in revenue. Implemented operational improvements to enhance quality, improve production times and reduce costs. Developed production tracking and quality control systems while analyzing, production, maintenance and other operational reports, to detect production problems. Reviewed production quality and on time delivery. Implemented root cause and corrective actions to remove production constraints and improve product quality.

Silla Automotive

Jun 2006 – Mar 2011

Los Angeles Area

Senior Order Desk Sales Representative

Ranked as most effective department sales representative in the local region out of 15 representatives. Collaborated with the development of the call center's operations, quality and training processes. Provided cross training for staff members. Collaborated with upper management to ensure appropriate changes were made to improve customer satisfaction. Compiled research information for special reports. Substituted for Credit Manager and on other special projects. Ranked as most effective department sales representative in the local region out of 15 representatives. June 2010 - December 2010 Analyzed and calculated figures such as discounts, percentage allocations and credits. Verified details of transactions, including funds received and total account balances. Researched and resolved billing and invoice issues. Balanced batch summary reports for verification and approval. Conducted month-end balance sheet reviews and reconciled any variances.

Education

Compton College

Aug 2003 – Oct 2003

None, General Education Courses

Cerritos College

Feb 2001 – Jun 2001

None, General Education Courses

Long Beach Job Corps

Mar 2000 – Oct 2000

Certificate , Business Management

Elizabet Rincon

Senior Wholesale - EDI - Ecom/ Order Fulfillment / Invoice Management CSR

Skills

Languages